Acer V5-561p-6869 laptop freezing only when on battery power

morpheusneo · May 2020

I have an Acer V5-561p-6869 that will beep once and freeze a few seconds after I unplug it from wall power and it's on battery. The cursor will move but nothing else can be done, noting can be selected, opened, moved, etc. Everything is stock other than I replaced the hd with a 500 GB SSD hard drive and it now has 16 GB of RAM. The laptop was working fine after installing both of those items and has started doing this well after they were installed. I went through and made sure all the windows settings were the same when plugged in and on battery power which it is. Thank you for any help.

philetus · May 2020

Try changing your power plan on battery to High Performance and see if that helps.

morpheusneo · May 2020

philetus said:

Try changing your power plan on battery to High Performance and see if that helps.

Tries changing to High Performance and it still freezes when on the battery. Anyone know of the battery could sag below a certain amperage due to age and cause this to happen? Or the battery isn't getting the SSD enough juice causing it to freeze. I'm at a loss and just guessing. I haven't saw anyone with an issue like this. I would really like for it to work on the battery power though. Gets annoying. Thanks for any help.

billsey · May 2020

Try a battery calibration to make sure it's not just confused. Run it down all the way, maybe in the BIOS screen? Then charge it fully before turning it on, then run it down again. Repeat a few times so the system will have accurate battery stats. It's worth noting that if it's just a corrupted calibration then it only affects the OS, so booting to the BIOS will act normally.

morpheusneo · May 2020

billsey said:

Try a battery calibration to make sure it's not just confused. Run it down all the way, maybe in the BIOS screen? Then charge it fully before turning it on, then run it down again. Repeat a few times so the system will have accurate battery stats. It's worth noting that if it's just a corrupted calibration then it only affects the OS, so booting to the BIOS will act normally.

Still didn't fix it. It does stay on without freezing on the bios screen though so I would say it has to do something with windows or the SSD possibly. I updated the driver for the SSD and still has the issue. The laptop also beeps once when unplugging a few seconds before freezing.