I have a aspire 7 A715-72G-72ZR and recently cannot use the fingerprint log on feature .

PORGY
PORGY Member Posts: 6

Tinkerer

edited October 2023 in 2020 Archives
my aspire  A715-72G-72ZR WILL NOT log on using the fingerprint reader.  please advise a driver fix or upgrade
for fingerprint reader to function
best regards
FRANZ  FLETCHER
SAN  ANTONIO  TEXAS

Answers

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Shut machine off. Moisten a Q-tip with rubbing alcohol. Then gently wipe the reader with the Q-tip. Repeat three or four times with new Q-tips allowing the alcohol to air dry between wipes. Jack E/NJ

    Jack E/NJ

  • PORGY
    PORGY Member Posts: 6

    Tinkerer

    THANK YOU JakE   for your solution for the reported problem . IT WORKED !
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Congrats on your success! Jack E/NJ

    Jack E/NJ