Acer predator Helios 300 hard drive cable and caddy help needed

Kamakzie
Kamakzie Member Posts: 4 New User
edited November 2023 in 2020 Archives
Hello I bought a refurbished pH-317-7777 and it works great. However my issue is I'm trying to add storage to the 2.5 hard drive spot and I bought this stuff as the refurbished model didn't come with the rubber caddy nor the data cable but apparently this is not what I need because it doesn't fit and the cable is too short. https://www.ebay.com/itm/Acer-Predator-GX-791-GX-792-Rubber-Cushion-DASP-Hard-Drive-Caddy/401831384824?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649 and https://www.ebay.com/itm/Acer-Predator-Helios-PH317-52-Hard-Drive-HDD-Connector-Cable-50-Q3HN2-002/401893849038?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649

If anyone can help find me the correct parts I would very much appreciate it. I want to install this properly. The data cable I ordered off of eBay kept slipping out of the motherboard slot. So frustrating! Thanks in advance, I checked the Acer site and called them to no avail.

Answers

  • Check here:
    47.Q5MN4.008 hdd rubber
    42.Q5PN4.SV1 KIT, HDD BRACKET W/HDD CABLE
    50.Q5PN4.004 CABLE HDD FFC
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Kamakzie
    Kamakzie Member Posts: 4 New User
    Thank you. Couldn't seem to find any of the parts though using those part numbers in the US.
  • Have you already sent a message to the store's technical support, to check if they have any stock of these parts?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Kamakzie
    Kamakzie Member Posts: 4 New User
    Thanks for the help I decided to go an easier route and bought a 1 TB M2 Drive. I'm going to take the 2.5 and put it in a enclose and use it as an external drive.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited May 2020
    but have you tried to order through this link? https://csapps.acer.com/kit-request/#submit
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Kamakzie
    Kamakzie Member Posts: 4 New User

    There was a problem with your request...

    Part number NH.Q5PAA.002 is not valid for this form.

    If you feel this is in error, you may contact Acer Support.

  • Have you ever tried to contact acer technical support (not the store's technical support) to check if they offer this kit? Have you ever asked these resellers? https://www.acer.com/ac/en/US/content/authorized-channel
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)