Laptop is stuck at acer logo screen - swift 3

Kachu
Kachu Member Posts: 2 New User
edited May 2021 in Swift and Spin Series
Hello, my acer swift 3 is stuck at the acer logo everytime i start it up. Yesterday it ran out of power after installing all windows update. Today when i turned it on, its stuck. Please help me!

//Edited the content to add model name.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,470 Trailblazer
    Hi,
    Could you please post the full model name, however, if you have a reset pinhole(3 in my snip) at the back, switch off the laptop, disconnect from mains and follow the instructions in the video, let the laptop to rest for 15-20 Mins, reconnect the AC adapter and fully charge the battery before start using.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @Kachu
    Hi, sorry to hear it. Try the below steps and post your results.

    Power Drain and BIOS RESET

    1) Unplug the AC power adapter.

    2) Press and hold the Power button down until the unit goes off. 

    3) Search for a pinhole that has a battery symbol next to it on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and  hold it down for 25 seconds. Then release the paperclip and turn the unit back to normal position.

    4) When the unit is off completely, press the power to turn on the unit.

    5) Immediately keep on tapping the F2 to enter the BIOS.   

    6) In the BIOS, press F9 to reset the BIOS to setup defaults.

    7) At the confirmation screen, press Enter for Yes to load the default configuration.

    8) Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.

           Try this and post your results.

        I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3  


    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • Kachu
    Kachu Member Posts: 2 New User
    edited May 2020
    Thanks but i just fixed it.
     I opened the laptop, removed and reconnected the battery. After that i was able to enter bluescreen menu and unistall all updates.
  • RUMA
    RUMA Member Posts: 1 New User
    Hi my laptop stuck on logo screen and after sometime it says critical process died and says to restart and again stucks on logo. Please give me solution 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    @RUMAI suggest that you ask a new question and inform the model of the laptop.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 131motivation
    131motivation Member Posts: 2 New User
    Kachu said:
    Thanks but i just fixed it.
     I opened the laptop, removed and reconnected the battery. After that i was able to enter bluescreen menu and unistall all updates.
    I have the same problem with my swift 3. Please help
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi 131motivation,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • 131motivation
    131motivation Member Posts: 2 New User
    Easwar said:
    Hi 131motivation,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    Hi! Thank you for responding. So I did as you instructed and my unit did restart by itself like you said on the last step. However, it’s still stuck on the logo and it’s been 30min 😭
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi 131motivation,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password


    4 Methods to Reset an Acer Laptop with Windows 7810 or Linux

    3 Ways to Reset Windows 10 Computer to Factory Settings Password Recovery
    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • needhelpplshelp
    needhelpplshelp Member Posts: 1 New User
    @Easwar hey easwar, I don't know if u still respond but when I press alt F10 when restarting computer it says please wait and then brings me to a black page with a white cursor
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    @needhelpplshelp you really should start a new thread with your problem. This one is well over a year old. Make sure you include you model number (something like SF3xx-xxx-xxxx), what's happening with it and what you have tried so far.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi needhelpplshelp,

    May I know the full model name of your unit.

  • 2uga
    2uga Member Posts: 1 New User
    @Easwar I've had the same problem with a black screen and my cursor showing up too! My laptop is the nitro 5 AN515-52 series, model number N17C1. Do I need to take it for repairs somewhere? 
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    The black screen with a cursor is usually the EFI shell. Start a new thread (use the Ask a Question button) and mention your model number AN515-52. Let us know what OS(es) you are running and what you have tried so far. Also, which processor, how much memory and what size and type of drive.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axola
    Axola Member Posts: 1 New User
    Hi there I have a problem with my laptop it keeps on turning on say restarting and then turn off again. It does this over and over again. Can you please assist. I do not know what to do now.
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    @Axola, it's best if you start a new thread for your issue. Please include the full model number (something like SF3xx-xxx-xxxx), what is happening and what you have tried so far. Do you have the charger connected? Does the battery indicate show a full charge or does it show charging?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CheckMe
    CheckMe Member Posts: 1 New User
    Hi, I also have the same problem but a different laptop model. Can someone help me please. I really need this laptop for my online class. Btw, my laptop model is Aspire ES1-431.
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    @CheckMe, it's best if you start a new thread for your issue. Please include the full model number (something like ES1-431-xxxx), what is happening and what you have tried so far. Do you have the charger connected? Does the battery indicate show a full charge or does it show charging?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Brielle
    Brielle Member Posts: 1 New User
    https://community.acer.com/en/discussion/comment/1023177#Comment_1023177

    Thank you! My laptop had the same problem and this fixed it! Thank you so much!!!

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