Retrieve Microsoft Office License on Acer Laptop Aspire R11

casalapapel
casalapapel Member Posts: 6

Tinkerer

edited October 2023 in 2020 Archives
I have tried to format laptop using a windows 10 OS downloaded from the internet. is there a way we can retrieve the license but not sure if this is a prebundled office or 1month trial or 1 year trial

i have try to backup the acer folder via c:\program files86x. not sure if this can help retrieving. if i download a trial version of office will this apply as my license? see attached. 









hope someone can help. - thanks 

Answers

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    >>>I have tried to format laptop using a windows 10 OS downloaded from the internet. is there a way we can retrieve the license but not sure if this is a prebundled office or 1month trial or 1 year trial>>>

    If you downloaded it from Microsoft's generic Win10 USB media creation tool, Office usually isn't pre-bundled. If Office was prebundled  when you purchased the machine, it would've been on the ACER OEM Win10 hidden recovery partition which is often lost if you tried to install generic Win10 from the Microsoft website. Jack E/NJ

    Jack E/NJ

  • casalapapel
    casalapapel Member Posts: 6

    Tinkerer

    is this no other way to retrieve it? :(
  • casalapapel
    casalapapel Member Posts: 6

    Tinkerer


    i reformat the laptop because i cant login to windows due to corrupt OS issue. safemode is not working and Alt+f10 also which leads me to have no choice but tot format the laptop. 
  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    Sorry. Office was likely only a 1-month trial offer with the ACER OEM  factory installed Win10. Since you already formatted and installed the generic Microsoft Win10 version, the hidden ACER OEM recovery partition is probably no longer usable. However, you might try to contact ACER service via email  acerstore.ph@acer.com or phone  (02) 8-555-2300  to see if you can obtain the original factory USB installation media based on your  machine's serial number id (SNID). Cost will probably be near $50USD. Jack E/NJ

    Jack E/NJ