Helios 300 Wont Boot (1660ti)

ZachJohnson
ZachJohnson Member Posts: 4 New User
edited November 2023 in 2020 Archives
I typed up a long story and it all got erased so I’m going to keep it short. I have tried searching every forum for my situation and haven’t found any posts that had the same issue as me. I have found similar(ish) posts and tried the solution those people used, but nothing is working.

My laptop randomly stopped booting one morning after watching a YouTube video the night before. I have used this laptop a total of 10-15 hours tops since getting it 7-8 months ago. When attempting to power on the keyboard lights up and the power indicator light turns on for about 20 seconds, then turns off. It repeats this over and over until the battery dies. *Something to note is that the laptop does get pretty hot if I let it repeat this process, so I turn it off myself after it does it a couple times.

Here’s a YouTube video of my laptop in case my written explanation isn’t enough: https://youtu.be/aXU01bYdSss

What I’ve tried in no particular order:
1. Draining the battery fully then attempting to boot.
2. Booting with the battery unplugged, but the charger plugged into the laptop.
3. Reseating RAM.
4. Swapping the 2 RAM sticks with each other.
5. Testing each RAM stick individually in both slots.

Thanks ahead for anyone who helps me out.

Answers

  • ZachJohnson
    ZachJohnson Member Posts: 4 New User
    Forgot to include my model, sorry.
    Model: PH315-52-78VL
  • ZachJohnson
    ZachJohnson Member Posts: 4 New User
    Things to add that I forgot to note;
    -I have tried connecting to an external display, nothing appears still.
    -When I connect/disconnect my laptop to the charger, my laptop still beeps.
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    We are sorry you are having power issue with your unit.
    We suggest you contact Acer support in your region to set up repair since you tried some of the steps we would recommend trying.

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • ZachJohnson
    ZachJohnson Member Posts: 4 New User
    Would appreciate some help on this as Acer Support has yet to contact me again about my case.