My Acer Swift 3 freezes and shutdown unexpectedly and Wi-Fi not working

cawai
cawai Member Posts: 9 New User
edited November 2023 in 2020 Archives
Hello, I am new member to here and I need help. (sorry for my bad English grammar)

My Acer Swift 3 is working well 2 months ago before this happen.

First my laptop freezes and shutdown after boot up Wi-Fi. is not working. I looked up to Device Manager and it shows Error sign on my Wi-Fi adapter (Intel(R) Wireless-AC 9560 160MHz). Error Code : Code 10

I have updated to latest driver and latest windows update (1909). 

So I searched for this problem to fix. Luckily, I found at "thegeekpage" and said that "Do Hard Shutdown". So I tried and after boot up Wi-Fi works again. But it is not las longer. My Laptop freezes again.

After that BIOS setting reset to default because I know that I changed function keys in BIOS.

And then I updated firmware in Device Manager (System Firmware to Acer Inc. System Firmware 1.14). After restart Wi-Fi works well. So I think I fixed it. But at late night it freezes again. Now it is working fine and I don't know when it would happen again.

Answers

  • cawai
    cawai Member Posts: 9 New User
    edited May 2020
    My Laptop Specs


    Edited the content to hide sensitive information
    Acer-Samuel
  • cawai
    cawai Member Posts: 9 New User
    sorry for wrong category. I was confused with switch and swift.
  • billsey
    billsey ACE Posts: 35,226 Trailblazer
    I suggested to moderators that they move you appropriately. Try running a temperature monitoring app in the background to see if the issues are heat related.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • I would try to perform the following procedure:
    a) disable fast startup and restart windows:
    Turn On or Off Fast Startup in Windows 10  Tutorials
    b) then, access the bios and press f9 to restore it and then click save and shut down the notebook.
    c) after turning off the notebook, try to reset the battery:
    https://www.youtube.com/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • cawai
    cawai Member Posts: 9 New User
    billsey said:
    I suggested to moderators that they move you appropriately. Try running a temperature monitoring app in the background to see if the issues are heat related.
    I would try to perform the following procedure:
    a) disable fast startup and restart windows:
    Turn On or Off Fast Startup in Windows 10  Tutorials
    b) then, access the bios and press f9 to restore it and then click save and shut down the notebook.
    c) after turning off the notebook, try to reset the battery:
    https://www.youtube.com/NfhgnxUJoZo

    I have also tried above procedure and working fine. Is is normal for temperature? I am using with AC. But when I use photoshop it becomes so hot.





  • GAMING6698
    GAMING6698 ACE Posts: 8,171 Trailblazer
    edited May 2020
    @cawai
    Follow my steps↓
    For wifi 
    Open device manager→expand network adapters→right click on wireless driver→select update→automatically get updated......

    For freezes and shutdown

    1) Disk Defragment 
    • Select the search bar on the taskbar and enter defrag.

    • Select Defragment and Optimize Drives.

      Optimize Drives window
    • Select the disk drive(in which window is installed) you want to optimize.

    • Select the Optimize button

    2)click on window icon search CMD and open it as administrator then type  this command and press enter 

                              sfc /scannow

    After doing all steps restart your laptop 

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • cawai
    cawai Member Posts: 9 New User
    Still not okay :') 


  • what happens when you uninstall these acpi drivers and restart windows?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cawai
    cawai Member Posts: 9 New User
    Apology for my late reply. I handed to services center yesterday because my laptop temperature getting higher 60 °C to 80 °C for idle and install some software and becomes over 90°C.
  • I believe it is necessary to enable hyper-v. Only the professional version has this feature. But I think there must be some way to install hyper-v on the home edition.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 35,226 Trailblazer
    No, Hyper-V is limited to only to only the Pro and Enterprise editions. There are registry hack that almost work, but 'almost' is a long way from 'working'.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.