swift 3 SF314-41 keyboard does not work except for power button and backlight

Simi5555
Simi5555 Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hello everyone, 
I bought my Acer Swift 3 SF314-41 a few weeks ago and all of a sudden the keyboard stopped working except for the power button (hopefully I can still turn it on! ) and the backlight of the keyboard. 
Does anyone have a solution for this issue? 
Thank you so much in advance :)
Best

Answers

  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Try going into the BIOS to see if the keyboard works there. If it does we're looking at a Windows issue, if not it's likely hardware.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Simi5555
    Simi5555 Member Posts: 3 New User
    Thank you very much for your response!
    how do I check that in the BIOS?
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Usually you start mashing F2 after turning it on and before the juggling balls show up... :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Simi5555
    Simi5555 Member Posts: 3 New User
    Thank you ! Unfortunately the keyboard does not seem to work there either ...
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Ok, if it's still early enough contact our vendor and swap it out for a good one. If not now is the time to contact Acer support for warranty repair. In the mean time, an external keyboard might help you work while you're waiting for replies...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.