Acer an515-43 lagging

Tom93
Tom93 Member Posts: 3 New User
edited December 2023 in 2020 Archives
Hi, i have purchased a acer an515-43 on thursday, i am very much so regretting my purchase and i am about to return it. The first game i loaded to it was fortnite and it lagged constantly, call of duty warzone wouldnt even start, i have a xbox game pass and downloaded metro which is said to meet requirements of this computer but it is lagging so much it is unplayable. I have tried everything in theese forums i have downloaded radeon software but i am unable to add game pass games to launch through the app, i have downloaded razer cortex and boosted my device while playing and it still lags, i have all my power options on high, i am playing on 100% battery and plugged in, i have followed youtube videos to tweak similar power settings, i have updated graphics driver, firmware and all other drivers, all windows updates, i have spent alot of time since its arrival on thursday in order to simply play a game on my new gaming laptop and i am still unable to :( i see alot of people also have this problem and no1 has marked it solved, please can someone help me i dont want to have to return it i know there must be a fault somewhere i can send any required screenshots upon request please help me 

Answers

  • sri369
    sri369 ACE Posts: 2,855 Pathfinder
    Laptop specs?
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • Tom93
    Tom93 Member Posts: 3 New User
    Here is my user benchmarks which includes all specs of the acer an515-43 and shows to be preforming very very very poor and this is a brand new computer 
    www.userbenchmark.com/UserRun/27896830
  • GAMING6698
    GAMING6698 ACE Posts: 8,193 Trailblazer
    edited May 2020
    @tom85
    Amd radeon software version?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Tom93
    Tom93 Member Posts: 3 New User
    I have payed someone to fix my laptop, he told me that the laptop was using the wrong graphics card or somthing, i told him that i had seen this mentioned in forums but i had no raedon settings option, he loaded radeon adreniline on and that didnt give the option either, he has changed all of my windows settings as required to force the use of my graphics card and he has told me every time i install a new game i must go to settings display graphic settings add the game and change it to maximum preformance, i am very happy it is now working but i feel sorry for those who like me have decided to buy this laptop as a first time gamer and it does not come with the correct with settings, im sure there are many people who still havent fixed this issue :( this is my first gaming laptop and i am still learning like others, thankyou for trying to help though 
  • GAMING6698
    GAMING6698 ACE Posts: 8,193 Trailblazer
    edited May 2020
    @Tim98
    In your userbenchmark i can see your games is running in vega 8 INTEGRATED.
    By default laptop comes with normal settings(power saving), we need to do some changes(high performance).

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566