PH315-51-78NP

haskhafak
haskhafak Member Posts: 25 Troubleshooter
edited October 2023 in 2020 Archives
Laptop dead after flashing bios 1.28 from MUC and not even turning... tried to flash xmc chip inside but that also didnt work guess have to ERASE and REWRITE EC chip or maybe not really dont know much abt that. 

Answers

  • haskhafak
    haskhafak Member Posts: 25 Troubleshooter
    My Q is on Acer bios webpage which one is used to rerase and rewrite both EC and bios in a dead status? if not is there a way to flash EC then bios? and also FD file is 17mb and chip store only around 16 mb so what to do?
    Thxs
  • haskhafak
    haskhafak Member Posts: 25 Troubleshooter
    There is no Moderators here!!! 11 views no help so what this coomunity is for?
  • We cannot share any bios recovery method. That's why no user responded. Ideally, you should contact Acer technical support, as it may still be possible to use the crisis recovery disc. Only technicians have the correct bios file.
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  • haskhafak
    haskhafak Member Posts: 25 Troubleshooter
    i bought my lkaptop in USA and i live in MEA , tried to contact MEA support they said they cannot do anything and they reffered me to US support site since my laptop was bought in USA.DO u have access to the crisis dvd or whatever?
  • Samuel-Acer
    Samuel-Acer Moderator Posts: 703 Moderator
    Hi @haskhafak,

    We are sorry for the inconvenience caused, In order to resolve your issue you may contact International warranty support team and check. 

    Regards,
    Acer-Samuel
  • haskhafak
    haskhafak Member Posts: 25 Troubleshooter
    IS IT POSSIBLE FOR A LAPTOP TO BE AS TWO MODELS AT THE SAME TIME?
    MY INNER MOTHERBOARD SHOWING DH53F LA-F991P WHICH IF U LOOK ON GOOGLE APPEAR AS PH317-52 WHILE MY LAPTOP IS PH315-51-78NP IS THERE ANY EXPLANATION?
    THXS
  • Samuel-Acer
    Samuel-Acer Moderator Posts: 703 Moderator
    haskhafak said:
    IS IT POSSIBLE FOR A LAPTOP TO BE AS TWO MODELS AT THE SAME TIME?
    MY INNER MOTHERBOARD SHOWING DH53F LA-F991P WHICH IF U LOOK ON GOOGLE APPEAR AS PH317-52 WHILE MY LAPTOP IS PH315-51-78NP IS THERE ANY EXPLANATION?
    THXS
    Specifications might vary depending on the model. Request you to share complete model number for both the devices. 
  • haskhafak
    haskhafak Member Posts: 25 Troubleshooter
    haskhafak said:
    IS IT POSSIBLE FOR A LAPTOP TO BE AS TWO MODELS AT THE SAME TIME?
    MY INNER MOTHERBOARD SHOWING DH53F LA-F991P WHICH IF U LOOK ON GOOGLE APPEAR AS PH317-52 WHILE MY LAPTOP IS PH315-51-78NP IS THERE ANY EXPLANATION?
    THXS
    i have ph315-51-78np or at least this is what i paid for but internally on the motherboard serial belong to ph317-52 this was the question Samuel how for one device to have 2 different models and there is no specs to mention just my system specs which is Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s).
    thxs