my acer r11 refuses to connect to a 5g wifi network

damonmoore
damonmoore Member Posts: 19 Troubleshooter
after updating to crOS 81 my r11 refuses to connect to my 5g wifi giving a message saying bad password even though i know i typed the password correctly. already tried a hardware reset, powerwash and a complete reinstall but for some reason it refuses to connect to 5g wifi. i can use the 5g wifi if i tether my phone over usb but that drains my r11's battery faster and adds the inconvenice of a cord that is plugged into it that i should need to use just to get a 5g connection that is slower than my 2.4g wifi.
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Answers

  • When you leave your network 5g without a password, does the chromebook connect properly?
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  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
    When you leave your network 5g without a password, does the chromebook connect properly?
    no it does not. it wont let me connect without typing a password in
  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
    When you leave your network 5g without a password, does the chromebook connect properly?
    no it does not. it wont let me connect without typing a password in
    I cant leave the router without a password since I'm not the only one in the house who uses the wifi and other people are connected to the 5g. Also for somenoddnreasom I cant get to the web ui for the router at all
  • Can you provide the exact model of the chromebook? Example C731-C9DA. Did you try to put the router only on channel 36 and the password only on WPA2?
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  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
    Can you provide the exact model of the chromebook? Example C731-C9DA. Did you try to put the router only on channel 36 and the password only on WPA2?
    My exact model is CB5-132T and once again i cant change any settings since the web ui for the router settings doesn't seem to load
  • Can you use another computer to access the router interface?
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  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
    Can you use another computer to access the router interface?
    I cannot. It does not work on my phone or my brothers pc that's connected to the router via ethernet
    The page doesnt seem to load and just gives me a page that says "ERR_CONNECTION_TIMED_OUT"
  • pkw
    pkw Member Posts: 69 Die Hard WiFi Icon
    I'd double-check you're typing the correct IP address for the router interface. It varies between routers and it's easy to mistype.
  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
    pkw said:
    I'd double-check you're typing the correct IP address for the router interface. It varies between routers and it's easy to mistype.
    I have double checked on my phone and chromebook and both list the same ip for the router "172.16.1.254"
  • Can you inform or model your router?
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  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
  • does your chromebook connect correctly to another hot spot? That way, we'll know if the problem is with your home network.
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  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
    does your chromebook connect correctly to another hot spot? That way, we'll know if the problem is with your home network.
    It connects perfectly fine to my friends wifi although I dont know if it is 2.4 or 5g since his parents had setup a custom name for the wifi
  • What happens when you disable the wifi extender, and connect the cromebook directly to the main router?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
    What happens when you disable the wifi extender, and connect the cromebook directly to the main router?
    To my knowledge the extender is what gives me 5g internet since before when we didnt have a extender there was only one ap for our wifi 2.4g
  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer

    What I would suggest is for you to check all settings and/or if any or both the 2Wire 3801HGV and the Actiontec WCB3000N wireless extender are not faulty or their setup is incorrect? Do this in a process of elimination like disconnect the WCB3000N wireless extender and see if the CB5-132T works fine on the 2Wire 3801HGV 2.4G modem? 

    Because and as you said that your CB5-132T “connects perfectly fine to my friends wifi although I don’t know if it is 2.4 or 5g since his parents had setup a custom name for the wifi” which could be that your WCB3000N wireless extender is setup incorrectly or faulty? Otherwise my suggestion would be to get a new 2.4/5G modem like Asus which are the best around and I use or the Netgear or D-Link etc (whatever you can afford?) don't use a wireless extender as that causes allot of problems and just using a good 2.4/5G modem will work the best. 

  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
    StevenGen said:

    What I would suggest is for you to check all settings and/or if any or both the 2Wire 3801HGV and the Actiontec WCB3000N wireless extender are not faulty or their setup is incorrect? Do this in a process of elimination like disconnect the WCB3000N wireless extender and see if the CB5-132T works fine on the 2Wire 3801HGV 2.4G modem? 

    Because and as you said that your CB5-132T “connects perfectly fine to my friends wifi although I don’t know if it is 2.4 or 5g since his parents had setup a custom name for the wifi” which could be that your WCB3000N wireless extender is setup incorrectly or faulty? Otherwise my suggestion would be to get a new 2.4/5G modem like Asus which are the best around and I use or the Netgear or D-Link etc (whatever you can afford?) don't use a wireless extender as that causes allot of problems and just using a good 2.4/5G modem will work the best. 

    It works perfectly fine on my 2.4g wifi, when I get home to tomorrow I'll try unplugging the extender and see if I even get a 5g wifi ap
  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
    Also I cant access the settings at all for the extender or the router and my chromebook doesn't have a ethernet or a way of connecting ethernet unless I buy a USB ethernet adapter which I dont have the money for rn
  • You have to know the address IP of the router extender.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • damonmoore
    damonmoore Member Posts: 19 Troubleshooter
    You have to know the address IP of the router extender egydiocoelho said:
    You have to know the address IP of the router extender.
    I have tried connecting the the extender using the ip address listed on the extender and the other way sasktel had said to connect to it (https:/webc-3445.local the numbers being the last 4 digits of the extender