Acer Predator Helios 300 2019 cpu heat peaks up to 90+ degrees when gaming

Bgames
Bgames Member Posts: 37 Enthusiast WiFi Icon
edited November 2023 in 2020 Archives
Hello. I've had my Predator for only a few days and yet i've noticed slight heat in the keyboard. I've checked the PredatorSense program and it said that my cpu temp went as high as 90+ degrees. This is really worrisome, as i don't want to spend time sending it back and waiting. Other people that asked this got answers like "it's probably dust" but i don't think it's dust because it's brand new and hasn't moved from my desk. I haven't experienced any performance drops or anything like that. My friend has the 2018 model and says it's prefectly normal as his computer does the same. I'm still worried as apparently 90+ degrees isn't normal for a cpu. Help!

Answers

  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder
    @Bgames
    Predator and Nitro products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Bgames
    Bgames Member Posts: 37 Enthusiast WiFi Icon
    Jack22 said:
    @Bgames
    Predator and Nitro products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.

    Click on 'Yes' if the comment answers your question!
    Thank you! I was so scared my computer was defective. I'm at peace now, thank you very much!!
  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder
    Bgames said:
    Jack22 said:
    @Bgames
    Predator and Nitro products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.

    Click on 'Yes' if the comment answers your question!
    Thank you! I was so scared my computer was defective. I'm at peace now, thank you very much!!
    You welcome:)
    Click on 'Yes' if the comment answers your question!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    @Jack22  unfortunately i completely disagree with your statement saying its normal because its not normal in any possible way and Bgames its not normal at all you are thermal throttling with those temps depending on the variant you have it should come pre undervolted if its the 2019 1660ti in this case send it back for a repaste asap also bare in mind you need to optimize windows and undervolt it (if not yet undervolted) to lower the temps down the acceptable temps with stock thermal paste/optimized/undervolted should on 70's/80's some cpu's/gpu's start to throttle above 85+ some 90+ they never behave the same way even even if they have the same specs its called the silicone lottery u never know what you might get

    Also follow the links in my signature to learn how to optimize your windows and undervolt


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Bgames
    Bgames Member Posts: 37 Enthusiast WiFi Icon
    xapim said:
    @Jack22  unfortunately i completely disagree with your statement saying its normal because its not normal in any possible way and Bgames its not normal at all you are thermal throttling with those temps depending on the variant you have it should come pre undervolted if its the 2019 1660ti in this case send it back for a repaste asap also bare in mind you need to optimize windows and undervolt it (if not yet undervolted) to lower the temps down the acceptable temps with stock thermal paste/optimized/undervolted should on 70's/80's some cpu's/gpu's start to throttle above 85+ some 90+ they never behave the same way even even if they have the same specs its called the silicone lottery u never know what you might get

    Also follow the links in my signature to learn how to optimize your windows and undervolt
    Oof well.. would it help to say that when I check predator sense, the heat is almost always at 70-80 and that i play a cpu intensive game? The 90+ degrees isn’t constant it’s just a really short peak. It also happened during the day in a pretty hot room and I had been gaming for a few hours
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    If u have just spikes you're fine but if its constant its not normal 😊


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Bgames
    Bgames Member Posts: 37 Enthusiast WiFi Icon
    xapim said:
    If u have just spikes you're fine but if its constant its not normal 😊
    Phew. So I’m safe then? I activated coolboost so that it doesn’t happen again
  • Bgames
    Bgames Member Posts: 37 Enthusiast WiFi Icon
    xapim said:
    Fan's on auto with coolbost on should be more than enough 👍
    Sorry to bother you again but ive ran a few tests and the cpu temp is at 80-85 Celsius when playing TF2 and CSGO on max settings. Is this normal?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Up to 85 its acceptable over 85 starts to become not acceptable 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Bgames
    Bgames Member Posts: 37 Enthusiast WiFi Icon
    xapim said:
    Up to 85 its acceptable over 85 starts to become not acceptable 
    I just played a round of comp csgo and it didn’t reach 85 but didn’t go under 80 so is this good?
  • fijogi1799
    fijogi1799 Member Posts: 1 New User
    I was also concerned with the high temp. Several people recommended undervolting the cpu, and that did reduce the CPU temp a few degrees. Also, PredatorSense uses alot of resources, more than it should, which also contributed to the high temps. So using a lighter CPU monitor like intel XTU or ThrottleStop or basically any other tool should reduce cpu usage.
    However the true reason why the CPU was running so hot was Intel Turbo Boosting. While playing The Witcher 3 it turbo boosted to 4GHz constantly. Deactivating Turbo Boost reduced temps from 90+ down to 75. The keyboard still gets a bit warm though. You can deactivate Turbo boosting using Intel XTU, or you can modify you PC power plan through advanced power settings and set "Processor power management>Maximum processor state>Plugged" in to 99%. Either method should deactivate Turbo Boosting, and restrict your CPU frequency to 2.6GHz. You can monitor you CPU frequency using the Task Manager. It might reduce your maximum fps on some games, however it shouldn't really change your gaming experience. I'm hoping that running the CPU at more manageable temps will increase the laptops life span.
  • blewyd
    blewyd Member Posts: 13

    Tinkerer
    edited May 2020
    Jack22 said:
    @Bgames
    Predator and Nitro products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.

    Click on 'Yes' if the comment answers your question!
    No CPU is designed to go 90+ no matter what the laptop was designed for. I don't know where you got this answer from, but it is incorrect.
  • dajkalaszlo
    dajkalaszlo Member Posts: 26 Enthusiast WiFi Icon
    blewyd said:
    Jack22 said:
    @Bgames
    Predator and Nitro products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.

    Click on 'Yes' if the comment answers your question!
    No CPU is designed to go 90+ no matter what the laptop was designed for. I don't know where you got this answer from, but it is incorrect.
    Listen to this guy from at around 8:43 to 10:00. He was working in engineering testing as far as I know from one of his vids.



  • jtl2001
    jtl2001 Member Posts: 1 New User
    I was running into this problem, and the problem is that if you go to the battery icon in or next to the system tray at the bottom right corner and the power slider is set all the way to the right (best performance) it forces your CPU to operate at max frequency. Set it to the middle, and it will actually follow your power plan in the system settings.

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