Keyboard and touchpad is not working after thew new update of windows 10

SuperBin
SuperBin Member Posts: 12

Tinkerer

edited October 2023 in 2020 Archives
Hi guys can you help? I updated my this morning and after the update the keyboard and touchpad is not working anymore.
I already exhausted all trouble shooting in youtube including the "Recovery or resetting the settings" but still its not working..

any idea to solve it? thank you! huhuuhuhuh btw my laptop is Acer aspire 3 ryzen 5. Thanks!
«1

Answers

  • what is the exact model? example an515-51-75kz. is there a driver with problems in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SuperBin
    SuperBin Member Posts: 12

    Tinkerer

    what is the exact model? example an515-51-75kz. is there a driver with problems in the device manager?
    Hello, the model is Aspire A315-41G. I just updated the windows 10 that pop out this morning and its after the restart both are not working anymore. Can you help me? i even tried the recovery. I never go to driver and etc. Just pure for working. 
  • what is the version bios? is there a driver with problems in the device manager? have you tried to reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SuperBin
    SuperBin Member Posts: 12

    Tinkerer

    what is the version bios? is there a driver with problems in the device manager? have you tried to reset the battery?
    Hello, how would i know the bios? How would i know that the driver is the problem? sorry i am not techies thats why i cant figure it out. Reset the battery? you mean remove "restart the PC?" Yep i restarted my laptop multipe time already.
  • Is there a problem driver here?

    Does the problem remain when resetting the lithium battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Sandesh
    Sandesh Member Posts: 2 New User
    Even i am facing same issue have you find any solution
  • @Sandesh Is your model the A315-41G too?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SuperBin
    SuperBin Member Posts: 12

    Tinkerer

    Is there a problem driver here?

    Does the problem remain when resetting the lithium battery?
    Hello, yeah its still not working after doing what you have said. Acer is really unfair for doing this kind of bug. A lot of people are mad with the same issue and most of them has the same brand and unit. This is insane by acer.
  • Does the keyboard work in the bios? What happens when you press alt + f10 before the acer logo, to reinstall windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SuperBin
    SuperBin Member Posts: 12

    Tinkerer

    Does the keyboard work in the bios? What happens when you press alt + f10 before the acer logo, to reinstall windows?
    Hi i went to bios and everything is normal. The F2 is in mediakey. Any other idea sir? Im so sad.
  • SuperBin
    SuperBin Member Posts: 12

    Tinkerer

    Does the keyboard work in the bios? What happens when you press alt + f10 before the acer logo, to reinstall windows?
    Hi sir, keyboard dont work in bios. What does it mean?
  • If the keyboard doesn't work, how did you access the bios? Pressing f2 or through windows? Have you also tried to reset the battery like that?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SuperBin
    SuperBin Member Posts: 12

    Tinkerer

    If the keyboard doesn't work, how did you access the bios? Pressing f2 or through windows? Have you also tried to reset the battery like that?
    I have extra keyboard and i use it externally? and it is working. same with the mouse. but the keyboard and mouse of the laptop is not working anymore :( i dont know what to do.
  • Aderleena
    Aderleena Member Posts: 40 Troubleshooter
    AN515-42-R5ED - completely locked up.  Truthfully, I don't even know if it did an automatic update, but the disk pegs at 100% and the nothing works.  I can't even troubleshoot it.  This is a new laptop (3 weeks old).  Can't restore, can't stop services, can't call up powershell. I can access task manager, but that's about it.  Worked good up until yesterday. Spent last night and today troubleshooting, but can't get anywhere.

  • Aderleena
    Aderleena Member Posts: 40 Troubleshooter
    It went into it's own recovery mode, now I have the dreaded black screen of death.

  • @SuperBin and @AderlenaDid both have problems after updating windows 10? What are the bios versions?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SuperBin
    SuperBin Member Posts: 12

    Tinkerer

    @SuperBin and @AderlenaDid both have problems after updating windows 10? What are the bios versions?
    Mindegydiocoelho said:
    @SuperBin and @AderlenaDid both have problems after updating windows 10? What are the biosegydiocoelho said:
    @SuperBin and @AderlenaDid both have problems after updating windows 10? What are the bios versions?
    @SuperBin and @AderlenaDid both have problems after updating windows 10? What are the bios versions?
    Hi, yeah it happened after updating windows 10. I already reseted the settings and almost reformated for 5 hours. I thought it would solve the issue but the problem still occurs.
  • Can you still exchange the notebook with the seller?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SuperBin
    SuperBin Member Posts: 12

    Tinkerer

    Can you still exchange the notebook with the seller?
    Nope, its already one year to me. Acer sucks i’ll never buy acer. The system is asking me to update and then it will be destroyed by its own? The heck with the marketing of the acer. I think their laptops are good for 1 year only then it is designed to be destroyed automatically. Its so sad.
  • Do you know what was the update that caused the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)