Why is the wifi very hard to connect.

justb
justb Member Posts: 2 New User
edited November 2023 in 2020 Archives
Every time we shut down or put it to sleep the wifi takes for ever or not at all to connect.
We have chrome book CP311-2H.

Answers

  • can you check the model of the wireless network card in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • justb
    justb Member Posts: 2 New User
    Where or how do I find the model number for the wireless network card
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited May 2020
    I am editing my answer, as the notebook model is a chromebook. See colleague's response @pkw!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • StevenGen
    StevenGen ACE Posts: 12,933 Trailblazer
    edited May 2020
    Go to > Device Manager > Network adaptors, it should tell you the brand and model, see caption below, this laptop has a Qualcomm Atheros AR5BWB222 WiFi card, see what yours has, simple.  


    Also, have you tried to open your laptop and take this card out, see if the white/black antenna wires are not damaged (chase the wires to the screen) as these antenna wires could be damaged and/or their connections are not 100% secure to the card and they could be connecting and disconnection to the card, also clean the card pins and put it back? Then see if that is the problem and if it works? 
  • pkw
    pkw Member Posts: 69 Die Hard WiFi Icon
    This is a Chromebook forum :#
    @justb I'd check your "Keep wifi on during sleep" setting. It's under Privacy and Security.
  • @pkwYou are right.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)