After a Bios Update my laptop is not Working

JhonyTrujillo
JhonyTrujillo Member Posts: 12

Tinkerer

Hi acer community.

After a bios update my laptop acer ( aspire 5 - a517-51g) is not working.  It stay still in a black windows after the acer's logo.  And that is all it does.

My laptop was presenting some performance issues and because of it a performance the update. 

Any ideas will be apprecite.

Best Answer

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Answer ✓
    The jumper is on the lower left side of the RAM socket. Disconnect battery pack and CMOS cell before shorting jumper for about 30 seconds. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Press and hold power button till the machine completely shuts off. Then press and hold the F2 key followed by pressing the power button to turn the machine back on. The BIOS menu should appear. Please post  a phone photo of the  BIOS Information and Boot tabs if possible. Jack E/NJ

    Jack E/NJ

  • JhonyTrujillo
    JhonyTrujillo Member Posts: 12

    Tinkerer

    Hi Jack.

    Thank you for your answer.  In a few seconds i'll try it.  
  • JhonyTrujillo
    JhonyTrujillo Member Posts: 12

    Tinkerer

    Hi Jack.

    It does'nt work.  The computer stay in the same black screen.
  • JhonyTrujillo
    JhonyTrujillo Member Posts: 12

    Tinkerer

    is it possible to clear de cmos in this laptop.  ?  Maybe switching some jumpers or removing the internal battery..
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    You don't even see a BIOS menu with the F2? Jack E/NJ

    Jack E/NJ

  • GAMING6698
    GAMING6698 ACE Posts: 7,749 Pathfinder
    @JhonyTrujillo turn off your laptop by holding power button.
    Turn on your laptop then immediately keep pressing F2 key you will boot in bios now try to reset bios settings then save and exit
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • JhonyTrujillo
    JhonyTrujillo Member Posts: 12

    Tinkerer

    JackE said:
    You don't even see a BIOS menu with the F2? Jack E/NJ
    Exactly. I dont see a bios menu.  I just saw for a few seconds the acer logo and after that a black screen with a cursor in the left side of the windows.
  • JhonyTrujillo
    JhonyTrujillo Member Posts: 12

    Tinkerer

    i opened the laptop searching for jumpers or switches .. but nothing.  Even i disconnect the internal battery of the laptop and nothing. The problem remains.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Answer ✓
    The jumper is on the lower left side of the RAM socket. Disconnect battery pack and CMOS cell before shorting jumper for about 30 seconds. Jack E/NJ

    Jack E/NJ

  • JhonyTrujillo
    JhonyTrujillo Member Posts: 12

    Tinkerer

    edited May 2020
    Thank you JackE.

    I followed your instrucctions and now my laptop is working again. 

    it is what i did:

    - Disconnected the internal battery.
    - Disconnected the cmos battery. 
    - I waited for about 5 minutes.
    - Connected the internal battery and the cmos battery
    - Turned On the computer



  • JhonyTrujillo
    JhonyTrujillo Member Posts: 12

    Tinkerer

    This image helped me to locate the cmos battery (which cable to unplug)

    https://ae01.alicdn.com/kf/HTB1vB6qau6sK1RjSsrbq6xbDXXav.jpg
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Congratulations on your success!!   :)   Jack E/NJ

    Jack E/NJ

  • Carlosv
    Carlosv Member Posts: 2 New User
    edited June 2020
    ORIGINAL
    tengo el mismo problema, pero no ubico la batería cmos
    TRANSLATED

    I have the same problem, but I cannot locate the cmos battery

    Edited the content by translating from Spanish to English

    Acer-Samuel

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    ¿número de modelo completa? Jack E/NJ

    Full model number? Jack E/NJ

    Jack E/NJ

  • ksourav8920
    ksourav8920 Member Posts: 3 New User
    Hi Guys,

    I have a laptop with model V5-571G i have upgraded my bios from 1.21 to 2.18 but after this my laptop is suffering from graphic drivers issues and it is unable to install any graphic driver like NVIDIA or Intel
  • ksourav8920
    ksourav8920 Member Posts: 3 New User
    Please give a solution regarding this,

    Thanks in advance  :)
  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    Sorry, your legacy BIOS chip has apparently been corrupted by trying to install firmware meant for a UEFI BIOS chip. The chip will probably have to be re-programmed or re-placed with a pre-programmed chip.

    Unless you have a BIOS programmer and know how to use it, It's probably best to take the laptop to an authorized ACER service center in your country if you want to try to re-program the chip. You could probably replace the chip yourself with a preprogrammed chip (about $20) but would require disassembly and a pencil-tip soldering tool.

    Jack E/NJ