Predator PH315-51 Battery Degraded

Chappers1202
Chappers1202 Member Posts: 3 New User
edited November 2023 in 2020 Archives

Hi, 

I could do with some help.  I have the following laptop:

Predator Helios 300 PH315-51-50PN Gaming Notebook

Model Name: PH315-51

Part Number: NH.Q3FEK.006


The laptop went from 100% to 6% and then shut off instantly whilst playing a game.  The charger was plugged in and confirmed to be on so that's all ok.  When I turned it back on the computer stated it was going to take 5 hours to charge.  This is not normal for me.  Up until this point the laptop has been great, no issues, no slowly degrading performance, this has come from nowhere.  


Going through the Acer Care Centre app, this is telling me that my battery's health is degraded and that it needs attention. 

How/where do I get a replacement battery for this model?

 it is very unclear where I can get one from and know I'm getting the right battery.

Some clear help with direction would be much appreciated.  FYI I am located in New Zealand. 

Cheers.

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