Webcam problem - Aspire 7750G

Tezza
Tezza Member Posts: 2 New User
edited March 1 in 2020 Archives
Hi everyone, I have a problem with my webcam.
I have an Aspire 7750G running windows 10. Camera doesn't work and is missing from the directory. 

//Edited the content to add model name on title.​​

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,752 Pathfinder
    @TezzaI made some steps
    step A
    1. click on window icon thenEnter troubleshoot in the search box, and click Troubleshoot settings.troubleshoot error code 0xa00f4271
    2. Next, select the Microsoft Store App troubleshooter within the Settings window that opens.
    3. Then click the Run this troubleshooter button.windows store apps troubleshooter error code 0xa00f4271
    4. Thereafter, users can go through the resolutions provided by the troubleshooter.
    5. Restart Window and check
    STEP B
    • Click on window icon Camera app and right click on the camera app result
    • Under right-click context menu select App settings
    • Under camera app settings, scroll and locate & hit the reset buttonWindows 10 Camera Settings Reset
    • Confirm your action by selecting the reset button and again
    After doing above steps make sure you give permission go to settings and click on the Privacy category. Select Camera under the App permissions section on the left. On the right panel, you have to turn on the setting “Allow apps to access your camera“. Scroll down to locate the Camera app and grant permission for it to access the webcam.

    That’s it. Now check and see if Windows 10 Camera app is working.

    STEP C

    There is norton antivirus that comes preinstalled on acer laptop follow these step i know because antivirus installed in my laptop also 

    • Start Norton (click on window icon search norton click on it)

      If you see the My Norton window, next to Device Security, click Open.

    • In the Norton main window, click Settings.

    • In the Settings window, click SafeCam.

    • In the SafeCam window, move the SafeCam Feature switch to Off

    This is feature is on by default you need to turn off
    STEP D
    1. click on window icon enter camera in its search box.
    2. Select Camera privacy settings in search results to open the window shown directly below.privacy settings camera error code 0xa00f4271
    3. If that window states Camera access to this device is off, users will need to click Change and toggle the Camera access for this device option on.
    4. Then turn the Allow apps to access your camera option on.
    5. Check that the webcam app you’re trying to utilize the camera with are also enabled under the Choose which apps can access your camera subheading.
    6. Restart Windows after adjusting camera settings.
    STEP E

    registry edit might be among the best fixes. Edit the registry as follows.
    1. First, open Run with the Windows key + R hotkey. Then users can open the Registry Editor by entering regedt in Run and clicking OK.
    2. Open this registry path in the Registry Editor:
      • <strong>HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media Foundation</strong>windows media foundation regedit error code 0xa00f4271
    3. Double-click Windows Media Foundation on the left of the Registry Editor.
    4. Right-click a space on the right of the Registry Editor’s window and select New > DWORD (32-bit) Value.
    5. Enter EnableFrameServerMode as the title for the new DWORD.enableframeservermode dword error code 0xa00f4271
    6. Then double-click EnableFrameServerMode to open the window in the shot directly below.value data error code 0xa00f4271
    7. Input 0 in the Data value text box, and click the OK button.
    8. Restart Windows after editing the registry AND CHECK
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Tezza
    Tezza Member Posts: 2 New User
    Hello GAMING6698, you have sent an amazing amount of information for me to us. Hopefully it will work for me. Thank you.
    PS I will let you know if it works. B)
  • BradSpin3
    BradSpin3 Member Posts: 6

    Tinkerer
    Tezza, did this work?  For most people the problem seems to be that the camera is gone from device manager, either completely or just showing up as a USB device with a failed descriptor so there is no possibility of updating or installing drivers plus of course Acer doesn't seem to offer any drivers and have no idea how their camera actually works at all, it's apparently just luck to them.

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