A new nitro 5 laptop cannot be turned on

gkmeng
gkmeng Member Posts: 5 New User
edited December 2023 in 2020 Archives
My 4-month old Nitro 5 laptop somehow turn off itself without any signal, and it cannot be turned on right now (not the adapter problem) 
Unfortunately, I cannot send my laptop for warranty since we are still under movement restriction order (MCO) in Malaysia.
Appreciate if anyone can help in this matter, thank you

Answers

  • What is the exact model? example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • gkmeng
    gkmeng Member Posts: 5 New User
    What is the exact model? example an515-51-75kz.
    Hi, it is Nitro AN515-54

  • Is there a hole to reset the lithium battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    gkmeng said:
    My 4-month old Nitro 5 laptop somehow turn off itself without any signal, and it cannot be turned on right now (not the adapter problem) 
    Unfortunately, I cannot send my laptop for warranty since we are still under movement restriction order (MCO) in Malaysia.
    Appreciate if anyone can help in this matter, thank you
    Are you able to see charging or power on LED indicator?
    User of an AN515-52.
  • gkmeng
    gkmeng Member Posts: 5 New User
    Pradeep42 said:
    gkmeng said:
    My 4-month old Nitro 5 laptop somehow turn off itself without any signal, and it cannot be turned on right now (not the adapter problem) 
    Unfortunately, I cannot send my laptop for warranty since we are still under movement restriction order (MCO) in Malaysia.
    Appreciate if anyone can help in this matter, thank you
    Are you able to see charging or power on LED indicator?
    Hi, there is no charging or power on LED indicator...
  • gkmeng
    gkmeng Member Posts: 5 New User
    Is there a hole to reset the lithium battery?
    Is there a hole to reset the lithium battery?
    Hi, I don't see a hole for the reset..
  • Turn off the notebook and press the power for 30 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • gkmeng
    gkmeng Member Posts: 5 New User
    Turn off the notebook and press the power for 30 seconds.
    Tested, still the same. Cannot be turned on. :si
  • What happens when the battery is completely discharged through the USB 3.0 port?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)