Can't get Acer Aspire E15 to boot from usb or external hdd

IMZvonko
IMZvonko Member Posts: 5

Tinkerer

edited October 2023 in 2020 Archives
Hello,

My wife's Acer Aspire E15 (model N15Q1) bit the dust a few days ago. The screen was black, the mouse pointer is visible and I can move it, but can't actually do anything. Pressing the Windows key doesn't bring up the Start menu. Alt-Ctrl-Del brings up the screen to lock the computer, switch user, restart, etc. I tried switching to another user, but she's the only user defined on the laptop so that's all I could pick.

I've tried so many different things in the last 2 days that my head is spinning. Nothing I've found has helped yet. 

I tried booting in Safe Mode, but it goes into diagnostic mode right away and then tries to "repair" whatever is preventing it from starting. No matter how many times I tried that, I still got the same result: Problems encountered at start up prevent the computer from starting Windows. Doesn't tell me what the actual problems are, though.

Since she didn't do any backups (I know, I know!) I want to try and do this without losing all her data. At first, I tried to create a bootable USB so I could boot from it and install a new version of Windows. I've used the diskpart command to clean, format and make the USB bootable. I've tried it with the USB formatted as NTSF and FAT32. Neither worked. I changed the boot order in the BIOS to make the "USB HDD", "USB FDD" and "USB CDROM" first in the order. Still no joy. 

Then I tried the same thing with an external drive. Same results. Then I replaced the current HDD inside the laptop with a new HDD that was formatted to be bootable. When laptop tries to start it give me a "no bootable media found". That may not be the exact wording of the message. 

ANYWAY, I'm stumped. Can anyone help please? I'm sure I haven't provided enough info so please ask if you need more info to help me.

Thanks in advance for any help.


Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon IMZvonko !

    You did not provide the EXACT model of your laptop.
    At Bios, did you disable secureboot, enable bootmenu F12 and set satamode to AHCi?


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  • IMZvonko
    IMZvonko Member Posts: 5

    Tinkerer

    I ended up using the Windows Media Creation tool again, but this time on the existing hdd (after double-checking that I had backed up all her data). Whatever I did wrong the first time(s) didn't happen this time. I was able to put the old drive back into her laptop, boot up and install Windows 10.