Recovery Image not working

124

Answers

  • These are the files that appear on my recovery drive that is on an external hdd, see:

    that's why i sent you the boot files (BOOT and BOOTNXT). these files are also created by the acer care center, but are hidden. Did you copy the BOOT and BOOTNXT files?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

    This is the process that I did - link to the page where it is below:


    To create a recovery drive in Windows 10:
    • In the search box next to the Start  button, search for Create a recovery drive and then select it. You might be asked to enter an admin password or confirm your choice.
    • When the tool opens, make sure Back up system files to the recovery drive is selected and then select Next.
    • Connect a USB drive to your PC, select it, and then select Next.
    • Select Create. Many files need to be copied to the recovery drive, so this might take a while.
    It does state elsewhere (check the link) that the process doesn't image the HD. Thats what I wanted - no HD image. I just wanted the system files to "recover" the computer after the blast-off.

    So if the system files are not accessible (what are perhaps still in the 2x partitions on the HD) - How do I get system files that pertain to this model computer so I can bring it back to an out-of-box state?
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

    These are the files that appear on my recovery drive that is on an external hdd, see:
    that's why i sent you the boot files (BOOT and BOOTNXT). these files are also created by the acer care center, but are hidden. Did you copy the BOOT and BOOTNXT files?
    All I got was a boot.rar file.

    Also of note looking at your files (thank you very much for showing that by the way) - I do not have the BOOT folder on the root of the file set. See back in the thread a little bit. I have 3 screen shots showing what is in the root and what is in the 2x folders in the root.

  • Download the program winrar to extract the files I sent you
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 35,014 Trailblazer
    The problem is that a Windows Recovery disk is not a backup, it's only the stuff needed to restore a backup and the drivers that don't come with the standard Windows load. The same is true of what was installed when you reinstalled Windows, the EFI partition is used to boot, the Recovery partition is used to launch the recovery software for restoring a backup. If the Acer factory image were still there there would another partition, close to 10GB in size.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

    billsey said:
    The problem is that a Windows Recovery disk is not a backup, it's only the stuff needed to restore a backup and the drivers that don't come with the standard Windows load. The same is true of what was installed when you reinstalled Windows, the EFI partition is used to boot, the Recovery partition is used to launch the recovery software for restoring a backup. If the Acer factory image were still there there would another partition, close to 10GB in size.
    Comments pertain to the bold - That is precisely what I need. 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

    Download the program winrar to extract the files I sent you
    Got the WinRAR extraction done. Everything is loaded to the USB drive now. Will give it a shot. 

    Can you get a screen shot showing what is in each of the folders on the root of your backup drive? 

    Thanks for all the assistance - from everyone - this far. 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

    I am trying to get in to the bios on the computer now and the F2 command at start up does not work. I tried putting the original SD card in the first USB port and tried the F12 command at start up. That does not work, either. 

    This is with the base windows 10 install running on the computer. 

    Is there something I need to do to enable the F keys at start up? 
  • Yes my friend:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Convert the usb with powershell admin:
    diskpart
    list disk
    sel disk x
    clean
    convert gpt
    create partition primary
    format fs=fat32 quick
    assign
    After, extract the files recovery partition for usb stick or external hdd.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

    I changed the boot order to the USB drive first then restarted the computer. The Recovery drive is working thus far - it is running. 

    I will post back once its complete. 
  • ok my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

    Well it ran, but it went as far as the original SD card got me - will not rebuild the computer, just wiped the HD. 
  • Convert the usb with powershell admin:
    diskpart
    list disk
    sel disk x
    clean
    convert gpt
    create partition primary
    format fs=fat32 quick
    assign
    After, extract the files recovery partition for usb stick or external hdd:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

    I think Im done screwing with the fornatting and loading files to the usb now. 

    I am putting the base windows 10 on right now. See below for a picture of the partition selection upon starting the install process. 

    Is there a way to get the factory recovery files from another source where I can use a utility, for example, to build the files on to the USB drive to reboot from? As in - specific to this computer and  not a generic windows load like I am using right now? 


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited April 2020
    In this case, only by purchasing erecovery on the United States website acer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

    In this case, only by purchasing erecovery on the United States website acer.

    Due to COVID-19 they are no longer processing Erecovery media orders.


    Any other ideas?

  • First enable safe boot in msconfig on windows. Then, go to the bios and change the sata mode to achi and then check if the recovery unit you created on the sd card or usb stick, works with the boot files I sent you.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FlyFishter
    FlyFishter Member Posts: 50

    Tinkerer

    First enable safe boot in msconfig on windows. Then, go to the bios and change the sata mode to achi and then check if the recovery unit you created on the sd card or usb stick, works with the boot files I sent you.
    I already answered that. The drive does what the SD card did - it wipes the HD. It does not restore.

    What I need are the factory restore files for this computer.

    If Windows has the license stored in the computer (license key as part of the bios) then it would appear any windows install will work. So if that is the case - can I get a complete recovery file set (factory, no other images than factory) from someone with another computer that I can load to the USB drive the same way I have been trying to mess with the files that I've already tried?

    What gives me hope in that method is that we were able to get the USB drive (not the SD card I originally wrote the files to) to be recognized in the computer and run the recovery tool.

    For my computer specs/details see the opening post of this thread.