Iconia A3-A20 where I can find the factory Tablet Firmware

A3A20
A3A20 Member Posts: 6

Tinkerer

edited March 18 in 2020 Archives
Hi,

I need to reinstall the Android system (4.4 kitkat) as I mistakenly broke it on the A3-A20 tablet. However I do not find it under the product support/document page. Can anyone tell me where I can find the factory firmware, so I can load it to the tablet with a microSD card?
[Edited the thread to add the issue detail]

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,785 Pathfinder
    edited April 2020
    @A3A20 https://www.acer.com/ac/en/US/content/drivers

    Enter your serial no. THEN GO AHEAD 
    windows 10/11 optimization guide for gaming 
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    https://www.userbenchmark.com/UserRun/51514566
  • A3A20
    A3A20 Member Posts: 6

    Tinkerer

    Thank you for helping. But no OS found on that page.
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Yeah, they often don't put an OS image up unless they have done an update. Contact Acer support and they might be able to get you the image.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • A3A20
    A3A20 Member Posts: 6

    Tinkerer

    I called the support but I was routed to "out of warranty" support each time, even after I said "a different problem/device". Could not go any farther. Thanks anyway.
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    I know they are running really slow. The customer support people are working from home and don't have that awesome automated queuing system for incoming calls... Hopefully that will get back to normal within the next couple of months, but in the mean time just be patient with them.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    A3A20 said:
    Hi,

    I need to reinstall the Android system (4.4 kitkat) as I mistakenly broke it on the A3-A20 tablet. However I do not find it under the product support/document page. Can anyone tell me where I can find the factory firmware, so I can load it to the tablet with a microSD card?

    Can you kindly send the SN for your unit in a private message so we can further assist you with this request?.

    Regards,
    Acer-Karp.
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • johnjairo
    johnjairo Member Posts: 3 New User
    Good afternoon, I have the same probles as A3A20, how can I send a private message to Karp Guru?
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    I don't beieve Karp is hanging out here any longer, just contact Acer support.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • A3A20
    A3A20 Member Posts: 6

    Tinkerer

    Actually I think last time Acer support had put the OS on the support page, thanks to them. You can download it there, (the link in the earlier post and search by SN).

    I wonder if there is a later or better Android version for this. It is running a bit slow...
This discussion has been closed.