Brand new Predator 17, screen won’t turn on

Ciaofun
Ciaofun Member Posts: 1 New User
edited November 2023 in 2020 Archives
literally got this laptop yesterday, used it for a few hours yesterday and today, put the computer to sleep, now when I turn it back on, nothing appears on the screen. Lights are on and everything, but just a blank screen... 

Answers

  • ARegret
    ARegret Member Posts: 4 New User
    edited February 2018
    Ya i had the same issue. Computer turn on with lights but no screen display and sent it for repair and they claimed water damage.

    Now I'm out 3000 dollars. Thats what I get for choosing ACER

    Read my post history for full story.
  • Try performing a battery reset. There is a small pin hole on the bottom of the laptop. Take a look at and follow these instructions: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • bullmktgrappler
    bullmktgrappler Member Posts: 1 New User
    Hi, i just bought a Predator 17 and im having the same issue.  If i close the laptop and it goes to sleep mode, about 50% of the time it wont turn back on but the power button and preset keys are all illuminated red, but nothing else happens. I have to do a hard press power button reset each time.  Did you ever figure out a solution?
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    edited May 2018
    Press and hold the power button down for like 10 seconds. This will force turn off the laptop completely.
    Also, if you have Windows 10, remove the option of fast reboot in it. 
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  • wrallen0727
    wrallen0727 Member Posts: 2 New User
    My Pred 17 acted like that at first..until I updated the Nvidia driver using the predator sense software...cleared up after that!
  • christianwatson
    christianwatson Member Posts: 5

    Tinkerer

    Try performing a battery reset. There is a small pin hole on the bottom of the laptop. Take a look at and follow these instructions: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    Skelo
    Thanks, this solved the issue for me when my screen would not turn on when I started the laptop!