screen goes black after graphics driver update(Intel HD 4400)

Goudium
Goudium Member Posts: 3 New User
edited April 2024 in 2020 Archives
Hi there!
I have an Acer TravelMate p-256 laptop with this specifications:
Intel® Core™ i5-4210U Processor
4GB Memory
Intel® HD Graphics 4400

Recently my windows 10 (1909) has been updated and after a restart, the screen has gone black after Acer logo (while booting up), so windows log-in screen hasn't been displayed but the voices of notification (like plugging a flash memory) prove that windows is working correctly but screen remains black without any display. I've connected it to an external TV by an HDMI cable but it's not showing anything yet.
I tried to reinstall my windows and after that, my screen came back! But exactly after updating the graphics driver, it goes black again. Eventually I installed previous versions of Windows10 and graphics drivers also, but every time it happened and it forced me to turn my Windows to the last restore point before the graphics updating! (I've just used the official versions presented in Intel website)
Now I disabled my windows Auto-update and my laptop is available just for general uses, but without my graphics driver installation I'm not able to even change my screen's brightness!<Never mind about gaming> :'(  
I'm pretty sure that my graphics chip-set is working properly because before installing the driver, I can use any of my windows' utilities or playing videos, but everything comes up through THE GRAPHICS DRIVER!
Thanks in advance...
I'm waiting and seeking for a solution!

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer
    Hello,
    Did you uninstall the previous Intel graphics driver with DDU in safe mode before installing the latest one?
    France
  • Goudium
    Goudium Member Posts: 3 New User
    Hello,
    Did you uninstall the previous Intel graphics driver with DDU in safe mode before installing the latest one?
    Hello,
    I don't think that after installing a new windows, previously-installed drivers remain on the hard drive! Am I right or it's needed to use DDU after a new windows installation?
  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer
    Yes, you are right but I would try.
    1. What is the current bios version?
    2. Do you own a TM P256-M or -MG?
    France
  • Goudium
    Goudium Member Posts: 3 New User
    Yes, you are right but I would try.
    1. What is the current bios version?
    2. Do you own a TM P256-M or -MG?
    1. BIOS v1.32
    2. TM P-256-M