Nitro 5 bluescreening while charging.

HowToSheep
HowToSheep Member Posts: 2 New User
edited December 2023 in 2020 Archives

I’ve read through many threads for help in hopes to fix this error, but it still persists. The laptop functions perfectly fine while not charging, but once it is charging, it can blue screen at any time. The error code is MACHINE_CHECK_ERROR. I’ve done the battery reset through device management and the reset button on the bottom, to no avail. I’ve also tried personalising the performance, using the NVIDIA control panel. This has been happening for the whole year that I’ve had the laptop, I’ve sent it in for repairs, but nothing has changed. Something else to note is that this laptop was the display model in the shop, so that could maybe have lead to this problem?

Best Answer

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Answer ✓
    This looks like a problem with the I/O board where the charging port is located. I would reconmmend to send it bach to Acer claiming that the repair was not successful.
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Answers

  • HowToSheep
    HowToSheep Member Posts: 2 New User
    Just want to know if anyone has a potential solution which doesn’t require replacing parts. 
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Answer ✓
    This looks like a problem with the I/O board where the charging port is located. I would reconmmend to send it bach to Acer claiming that the repair was not successful.
                             Please click yes if I have answered your question.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158