Need access to old internal webcam driver for Swift SF315-41

Dannyufcfan
Dannyufcfan Member Posts: 51 Die Hard WiFi Icon
edited November 2023 in 2020 Archives
The current driver I'm using is not working. I have no cam at all. I've tried every solution I can think of.

So, is there a way to access an older driver I could try? The webcam driver for this laptop is NOT listed on this site for download.

Answers

  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    If you bring up properties on the webcam from Device Manager and go to the drivers tab, is there a Roll Back Driver option, or is it grayed out?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon
    billsey said:
    If you bring up properties on the webcam from Device Manager and go to the drivers tab, is there a Roll Back Driver option, or is it grayed out?

    Sadly, it's greyed out. I'm 99 percent sure that the camera hardware is not actually broke and that it's a driver issue. It's just been frustrating to not be able to try an older driver and see if that works.
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    That is what it sounds like. The camera drivers haven't changed for a long time, and if they had been updated the roll back wouldn't be gray. Yet if the camera entry in Device Manager is still there then the camera hasn't disappeared entirely, like if the cable were disconnected or broken. Does Device Manager show any errors? Is there any chance the camera is just disabled in your security settings?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon
    edited April 2020
    billsey said:
    That is what it sounds like. The camera drivers haven't changed for a long time, and if they had been updated the roll back wouldn't be gray. Yet if the camera entry in Device Manager is still there then the camera hasn't disappeared entirely, like if the cable were disconnected or broken. Does Device Manager show any errors? Is there any chance the camera is just disabled in your security settings?
    Device manager - Device status: 'Currently, this hardware device is not connected to the computer. (Code 45)
    To fix this problem, reconnect this hardware device to the computer.'

    Under events - 'Currently, this hardware device is not connected to the computer. (Code 45)

    To fix this problem, reconnect this hardware device to the computer.'

    The webcam is always hidden in device manager. I have to click on 'show hidden devices' to see it.


  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    OK, so that does sound like the cable between the camera and the motherboard has either come unplugged or has broken. Are you still in warranty?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon
    billsey said:
    OK, so that does sound like the cable between the camera and the motherboard has either come unplugged or has broken. Are you still in warranty?

    The laptop is under an extended warranty.

    Before I get it fixed, though, I'm going to try to install an old driver for the webcam. But because it was a driver for Win 7, I'm having trouble getting Win 10 to recognise it.
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Yeah, trying to install and old driver likely need to be run in compatibility mode, but if the hardware is not being recognized the driver won't help...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon
    billsey said:
    Yeah, trying to install and old driver likely need to be run in compatibility mode, but if the hardware is not being recognized the driver won't help...

    I tried for hours to install the old drivers and it did not work. I'm going to give up now and try and buy an external one, but they are not in stock in most places. Before I give up do you have any other ideas to try?
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Not really, short of replacing the camera module. I just bought two cheap webcams off eBay and they arrived in about a week, but for some reason there has been a real run in them lately. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Dannyufcfan
    Dannyufcfan Member Posts: 51 Die Hard WiFi Icon
    billsey said:
    Not really, short of replacing the camera module. I just bought two cheap webcams off eBay and they arrived in about a week, but for some reason there has been a real run in them lately. :)

    Thanks for your help here. Mine happened to brake just when I needed it. Will have to buy new one.
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    They have sure become more important these days!
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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