Helios 300 Laptop - Need Support Predator PH315-52

Way
Way Member Posts: 2 New User
edited November 2023 in 2020 Archives
So I am having an issue with me using a headset on the Helios 300 Laptop (Astro A10), I'm wanting to use the mic that's on the headset instead of the Built in mic on the Laptop, But it doesn't detect the mic nor does it wanna let me use the headset mic, Audio plays through the headset just fine, Just wanting to use the mic for games.


Answers

  • Have you checked on Realtek Audio Console?
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Way as @egydiocoelho stated in the audio console you should have the option to change the mic to the headset something similar to this:




    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
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    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
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  • Way
    Way Member Posts: 2 New User
    xapim said:
    Way as @egydiocoelho stated in the audio console you should have the option to change the mic to the headset something similar to this:


    I didn't touch the "Connector Retasking" Setting, Upon changing it to "HeadSet" My headset mic works, Thanks.
  • So your problem has been solved?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MissMilena
    MissMilena Member Posts: 8

    Tinkerer

    Do you even have the Realtek HD Audio Manager? I have the same computer, the same issue, but I don't have any manager like that. How did you solve the problem? I know the frustration you had, I have the same ***** with my brand new PH315-52 
  • @MissMilenaHave you checked the realtek audio console?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)