What should I do?

ankurpanjwani
ankurpanjwani Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
Recently, my laptop started facing problems like overheating and thermal throttling and when i started looking for the problem. i saw my cpu fan is not working according to the predator sense. I don't know what to do. I can't play any game properly. Help me.
Laptop : Predator Helios 300
Model : Predator PH315-51

Answers

  • Is your notebook under warranty? Have you checked the fans by opening the computer?
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  • ankurpanjwani
    ankurpanjwani Member Posts: 6

    Tinkerer

    No, my notebook is not under warranty. No, I haven't checked yet.
  • Just try to uninstall and reinstall nitro sense.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ankurpanjwani
    ankurpanjwani Member Posts: 6

    Tinkerer

    edited April 2020
    Same, CPU fan seems to be not working according to the Predator Sense and there is this thermal throttling problem. My notebook crashed 3 times while gaming.
  • in this case, I suggest you open the notebook and check if the fans are working.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ankurpanjwani
    ankurpanjwani Member Posts: 6

    Tinkerer

    I checked my CPU fan is not working. Now, i got new problem my audio and video (local as well as online videos) won't load.
  • Is your notebook under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ankurpanjwani
    ankurpanjwani Member Posts: 6

    Tinkerer

    Nope, not under warranty.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Well, then you have to replace the fan - this is the part number 

    60.Q3FN2.001

    And link where to get it: https://www.cdsparts.com/p-9601-acer-predator-helios-300-ph315-51-dual-cpu-fan-heatsink-60q3fn2001.aspx
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  • ankurpanjwani
    ankurpanjwani Member Posts: 6

    Tinkerer

    edited May 2020
    After further inspection i found out that my heat sink is working fine and one fan is also working,problem is with another fan(CPU one) according to the predator sense. Do i really need to change my heat sink or just fan or it is just the dust?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Well you can clean it first and I have to check but I think you can change the fan only as well.
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  • batmalin
    batmalin Member Posts: 4,231 Guru
    Look for NS85C06 17K14 for replacement fan
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