Swift 3 SF314-54 suddenly won't turn on (cold start)

TomCloyd
TomCloyd Member Posts: 18 Troubleshooter
edited November 2023 in 2020 Archives
Running a Linux Mint 19.3 OS. Machine 2+ years old, with no problems. I briefly turned it off late this afternoon, it now refuses to turn on in any way. It recognizes when power is plugged in (blue LED, right side), but does nothing more. I find no solution in the knowledge base here or in past member queries, or anywhere else. I have never before had this problem, with this box or any other.

I'm open to any possible solutions, so please share your thoughts if you have any upon reading this.

Best Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Answer ✓
    Try a battery reset. If your model has the reset hole use a paperclip to press and hold the button for 15-20 seconds, then release and fifteen minutes or more. Plug the charger in and allow it to come up to a full charge, then try turning it on normally. If you don't have a battery reset hole then you can do the same thing by opening it up and disconnecting the battery cable. While it's disconnected press and hold the power button for the 15-20 seconds to bleed off any residual electricity. Let us know if any of that worked...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Answer ✓
    Yeah, time to talk to someone GRUBby. :) IIRC the editing thing is due to the number of posts, along with how long you've spent online reading posts and such. It helps keep the spammers from generating bunches of posts automatically.
    With Windows machines when there's a 90 second pause during the OS load it's often due to a network timeout. I've seen it often when someone has a mapped drive that isn't there any longer. The networking stack looks for the drive for 45 seconds, times out and tries one more time before finally deciding it really isn't there. Things then proceed as they should, except for all the torn out hair littering the desk. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Answer ✓
    Try a battery reset. If your model has the reset hole use a paperclip to press and hold the button for 15-20 seconds, then release and fifteen minutes or more. Plug the charger in and allow it to come up to a full charge, then try turning it on normally. If you don't have a battery reset hole then you can do the same thing by opening it up and disconnecting the battery cable. While it's disconnected press and hold the power button for the 15-20 seconds to bleed off any residual electricity. Let us know if any of that worked...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TomCloyd
    TomCloyd Member Posts: 18 Troubleshooter
    Thank you so much for your quick response. I did the battery reset, using the pinhole on the back. I do not understand this part of your first sentence, however: "... then release and fifteen minutes or more." Is there a missing word?
     
    I am now waiting for the battery to come to a full charge. It was fairly well charged when I did the reset, and I tried to turn it on right at that point, but nothing happened, sadly. I'm dubious that having a full charge will make any difference, but we'll see.
  • TomCloyd
    TomCloyd Member Posts: 18 Troubleshooter
    UPDATE: After battery was fully charged, I was able to get the machine to turn on. I run a dual boot windows/linux system. It should boot to grub, which will boot Linux by default. Instead, it went right to windows, did some updates, and now it's running. I can take it from here. I am VERY grateful for this outcome as this machine is vital to my workflow and getting quickly back to work is the best option at present, by far.

    So, thanks very much for you most helpful assistance!
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Yeah, I missed the word 'wait' there. Glad you were able to figure it out anyway! These newer batteries are sometimes just too smart for their own good...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TomCloyd
    TomCloyd Member Posts: 18 Troubleshooter
    Problem has returned. This time, the previous solution has no effect. I seem to have a brick on my hands. I desperately need this computer to work. With a full battery charge, 15 minutes+ after pressing the battery reset button, it refuses to respond to the power button.

    Any idea what my options are at this point?
  • TomCloyd
    TomCloyd Member Posts: 18 Troubleshooter
    edited April 2020
    I tried to edit my previous post, but could not. Instead, I got a small message in lower left corner (where it was EASY to miss!) saying something like "You need the Vanilla comments permission to do that" - that's a rough paraphrase, at best. WHAT? I cannot just edit a post of mine? In what universe is this a functional feature of this forum software? I strongly suggest that it be made possible for a writer to edit his own posts. This is NOT functional.

    It is also not possible to just delete a post that I made that is no longer relevant. Again, this is just not functional.

    I needed to post an update to my first post made today. Here it is:

    UPDATE: My Acer will turn on. It just takes a long time. I have installed a new Linux OS, and there are problems with it. It appears to be going through some kind of timeout situation before finally displaying a grub rescue prompt onscreen. I will take THIS problem to the proper forum.
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Answer ✓
    Yeah, time to talk to someone GRUBby. :) IIRC the editing thing is due to the number of posts, along with how long you've spent online reading posts and such. It helps keep the spammers from generating bunches of posts automatically.
    With Windows machines when there's a 90 second pause during the OS load it's often due to a network timeout. I've seen it often when someone has a mapped drive that isn't there any longer. The networking stack looks for the drive for 45 seconds, times out and tries one more time before finally deciding it really isn't there. Things then proceed as they should, except for all the torn out hair littering the desk. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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