There's no microphone sound on laptop Acer Swift SF514-53T

adyner
adyner Member Posts: 10

Tinkerer

edited November 2023 in 2020 Archives
On the notebook, under Settings/Sounds, you can select an input device named "Microphone Array (Intel Smart Sound Technology (Intel SST))".
However, it does not work and does not transmit sounds. The volume bar in this section does not change when you say something. 
Also, when I use the Windows Voice recorder for a test, it can't record anything either.

In the "Manage sound devices" section there are two Input devices
1) Microphone Array - Intel Smart Sound Technology (Intel SST)
2) Stereo Mix - Realtek(R) Audio.

And by default "Stereo Mix - Realtek(R) Audio" is marked as disable.
I tried to turn it on, but it doesn't transmit sound either.

Are there any linux builds that are guaranteed to have no problem with sound drivers for this laptop, so that by installing linux you can check the version that the problem is in "driver for windows"?
What is the manufacturer of the microphone for this notebook, anyway? I don't even know where to look for drivers for it ;?

Help me diagnose what's not working right.
«1

Answers

  • In the Realtek Audio Console application, there is an option to switch to the microphone.
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  • adyner
    adyner Member Posts: 10

    Tinkerer

    I think Realtek Audio Console has not any effect.
    I reviewed my Realtek Audio Console and my apps doesn't provide opportunity for manage microphone.
    For more information see attachments
     
  • Do any notifications appear in the notification area when you connect a headset?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Have you set privacy permission to allow apps to access to your microphone? It's under settings, privacy.
  • adyner
    adyner Member Posts: 10

    Tinkerer

    >>Do any notifications appear in the notification area when you connect a headset?
    Every time when I plug in my corded headset, windows open popup with selection of the device role (see attached  picture)

    s

  • adyner
    adyner Member Posts: 10

    Tinkerer

    Joe9844 said:
    Have you set privacy permission to allow apps to access to your microphone? It's under settings, privacy.
    Yes. I granted access to microphone for my apps.
    Please see pictures... 


  • only headset appears? does not appear headset with microphone?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • adyner
    adyner Member Posts: 10

    Tinkerer

    only headset appears? does not appear headset with microphone?
    With expanded combobox this window looks like this.

  • Select headphone
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • adyner
    adyner Member Posts: 10

    Tinkerer

    I tried that option.
    The sound is played to the headphones as it should be, but when you try to use the microphone, it doesn't record anything.
  • Check this settings:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • adyner
    adyner Member Posts: 10

    Tinkerer

    I still can't use my microphone.
    The information in the pictures below.







  • Have you tested the microphone here? https://mictests.com/
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • adyner
    adyner Member Posts: 10

    Tinkerer

    Yes.
    I checked. 

    This service showed message "Testing failed because your microphone could not capture any sounds. Please make sure your microphone is not muted and try again."
    Actually I don't see any difference with testing via standard windows "Voice recorder"

  • GAMING6698
    GAMING6698 ACE Posts: 7,736 Pathfinder
    @adynertry these steps 

    1)Type Sound in Windows Start Seach box > Click Sound > Under Recording tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Microphone and click on Properties and make sure that the microphone is enabled > You may also check if the microphone that you are using is set as default.

    2. Run Hardware & Devices Troubleshooter
    Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Click Hardware & Devices > Run the Troubleshooter

    3. Run audio troubleshooting
    Type Troublshoot in Windows Start Search box > Troubleshoot > Click Playing Audio > Run the Troubleshooter > Restart once it finishes

    4. Set up microphone
    Type microphone in Windows Start Search box > Click Set up a Microphone > Select required type of microphone (for internal mic, select Others) > Follow the onscreen directions to set it up

    Click yes if problem solved 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • adyner
    adyner Member Posts: 10

    Tinkerer

    All that we have done now is to test at the Windows configuration level.
    I've done this before. I think it's either the drivers or the hardware problem.
    Let's try to get back to my original questions.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • philbrock
    philbrock Member Posts: 1 New User
    @adyner - did you ever get anywhere with this? I have a brand new Acer Spin 5 (SP513-54N) with exactly the same issue. The microphone simply does not work.

    @egydiocoelho - happily I can read Portuguese, none of the posts you've linked to help or answer the question - they're dealing with different issues.
  • @philbrock You can create a new topic in the Portuguese community and add me by placing an @. Maybe I can help you by talking in Portuguese.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Satyen
    Satyen Member Posts: 1 New User
    @adyner did you get any solution? I am facing the same issue in Acer Swift SF514-52T, microphone is not working.