Is it normal for my screen to turn off when I place my phone near the left side of the touchpad ?

kinghuss23
kinghuss23 Member Posts: 6 New User
edited November 2023 in 2020 Archives
Hello, I bought a 2019 Helios 300 and I noticed that my screen turns off when I place my phone near the left side of the touchpad and turns back on when phone is removed. Is that normal for other Helios 300's if I request an exchange?

Answers

  • SpideRMaN
    SpideRMaN Member Posts: 10

    Tinkerer

    edited April 2020
    No, i just tried it on my 2 helios 300 (2019) and the screen did not turn off

    Does your phone have a case with some sort of magnets?  There is a magnetic sensor that activates when you close the lid
  • kinghuss23
    kinghuss23 Member Posts: 6 New User
    kinghuss23 said:
    I'm not sure, it's when I place the back of my phone where the camera is located near the lower edge of the left side of the trackpad. Is this an issue worth sending back?