Very strange issue with my new Acer Predator Helios 300...hopefully someone can help.

kinghuss23
kinghuss23 Member Posts: 6 New User
edited November 2023 in 2020 Archives
Hello, I recently purchased the new Helios 300 and I love it so far...except for one strange issue. Every time I place my surface pro 6 on top of the trackpad (to study) the screen turns off, when i lift up the surface, the screen turns back on. Is this a common issue for these laptops? If not, should I return? Here's a video I uploaded: https://www.youtube.com/watch?v=99I7jVnoLyg

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer
    Answer ✓
    lol =) that's not a problem, just don't put the "surface pro 6 on top of the track pad"! There must be some sort of interference between the timeout sensor of the Helios 300 and the Surface Pro 6 and that is why that happens. Put your Surface Pro 6 besides the Helios 300 lol =)

Answers

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer
    Answer ✓
    lol =) that's not a problem, just don't put the "surface pro 6 on top of the track pad"! There must be some sort of interference between the timeout sensor of the Helios 300 and the Surface Pro 6 and that is why that happens. Put your Surface Pro 6 besides the Helios 300 lol =)

  • kinghuss23
    kinghuss23 Member Posts: 6 New User
    haha yeah, It's just strange that it does that lol