how to install audio console drivers?

Drifty
Drifty Member Posts: 21 Troubleshooter
edited October 2023 in 2020 Archives
the zip file is extracted to a folder on my desktop- there are no instructions- will this really relace bad drivers for a MISSING microphone? Your chat support seems to think so

Answers

  • JackE
    JackE ACE Posts: 44,907 Trailblazer
    It would help to know what full ACER model number that you have so we can check it out. Usually all you have to do is double click the extracted EXE file to install the driver. No instructions needed.  Jack E/NJ

    Jack E/NJ

  • Drifty
    Drifty Member Posts: 21 Troubleshooter

    A515-54G-73wc 3 months old. The troubleshooter is looking for input jacks- there aren't any on this model. After almost 4 hrs on hold and in chat( DSL speed it seemed) I wasnt in such a good mood when I posted this. Also, SEND IT IN... sure and what do I use meantime? Im old, disabled take care of wife from Stroke and NEED this klunky thing to get things done. I cannot send it off to someone who intimates win10 patching will do away warranty and has no clue what she's talking about. This is my 2nd acer... and last.
    My previous post included the fact that there were no executable files in the archive.There was a .cmd file  but no Im not going that deep I tried to replace each item in audio inputs and outputs by pointing replace driver to the Directory where I had extracted the files- immediate reply- you have the best driver etc.
    So I removed all 3 items under the heading and rebooted. Nothing. Did a check for new hardware and immediately the same old drivers were installed. BTW, the Chat person pointed me at these particular driver pkg and she had ser# and SNID- it's under warranty for thats worth. The issue is( should have said this earlier- the microphone is not found. Didnt know this until I started using TRYING to use- Zoom. She said I shouldn't have applied patches  to OS- MS does that whether I want it or not. So that will negate my warranty??
  • Drifty
    Drifty Member Posts: 21 Troubleshooter
    If the folks in tech support knew the ins and outs of windows 10 they would be able to do their jobs more efficiently. It was a windows 10 setting.
  • Drifty
    Drifty Member Posts: 21 Troubleshooter
    attn JackE  "re My previous post included the fact that there were no executable files in the archive.There was a .cmd file  but no Im not going that deep "  my mistake,,, the previous post was actually a response to the post chat survey. Sorry
  • JackE
    JackE ACE Posts: 44,907 Trailblazer
    The mic input jack is now combined with the output jack into a single jack. A separate mic input jack is no longer used on just about all new laptops. You need what is called a tip ring ring sleeve (TRRS 4-ring) headset that includes the mic input in a single 3.5mm plug. They are quite common nowadays. Jack E/NJ


    Jack E/NJ

  • Drifty
    Drifty Member Posts: 21 Troubleshooter
    Learn something new every day! the attempts at troubleshooting a software issue threw me in a different direction- the right direction it turns out.
  • JackE
    JackE ACE Posts: 44,907 Trailblazer
    Yeah.  But be forewarned.  There is yet another slightly differently configured 4-ring headset standard mainly used on smartphones that may or may not work. They're quite common too. So make sure you that can return the 4-ring plug headset whatever you get if it doesn't work out. Technology advances like the 4-ring headset are usually good except when they aren't.   :) Jack E/NJ

    Jack E/NJ