HOW THE HELL DO YOU CONTACT CUSTOMER SERVICE WITHOUT A SERIAL NUMBER?

GrantX85
GrantX85 Member Posts: 2 New User
edited February 2024 in 2020 Archives
I ordered an Acer re-certified monitor off Newegg on 3/9 got it 3/12, powered it up and it was broke, sent it back the same day. Holy handgrenade is acer re-certified packaging a nightmare very minimal protection. Will not buy from them again. I receive an email from newegg saying the return was received on 3/19 and it would take 3-5 business days to process. Still have not gotten my refund. Contacted Newegg chat support twice and So that would make it 3/26 at the latest. Where we are a week after that, and they are telling me that Acer approved my refund and I have to wait until the 8th. I call BS. I try to find a contact phone number for acer, call it and I can't do anything over the phone without having a serial....Wow thanks acer......Can't get to online chat because of....needing a serial....can't submit a support email....because I need a serial. I realize this isn't the place to post this but I can't honestly find anywhere else to reach out for help, I just pray someone at Acer see's this and contacts me. 

Answers

  • billsey
    billsey ACE Posts: 35,055 Trailblazer
    Sounds like your issue is with Newegg rather than Acer. Most of the 'refurbished' devices on the market are not refurbished by the manufacturer, instead they are tested by a third party and then marketed through various vendors like Newegg. I do know that Acer does recertify some products, they sell those to the public at acerrecertified.com.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • GrantX85
    GrantX85 Member Posts: 2 New User
    billsey said:
    Sounds like your issue is with Newegg rather than Acer. Most of the 'refurbished' devices on the market are not refurbished by the manufacturer, instead they are tested by a third party and then marketed through various vendors like Newegg. I do know that Acer does recertify some products, they sell those to the public at acerrecertified.com.
    Thank you for the tip I will check that out.
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,598 Guru

    We are sorry this is happening. Please find contact information bellow for Acer support in US/ Canada.
    We recommend you contact Newegg again about this matter. If you continue having issues, please let us know so we can better assist you.

    ACER
    Phone: 1-866-695-2237
    Available 6AM-5PM CST - US and Canada

    Regards,
    Acer-karp.
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.