Triton 500 crashes with BSOD

McGreeek
McGreeek Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hello everyone,
I have the Triton 500 for 3 months now but since about 5 weeks the laptop crashes nearly every time I play Rainbow Six Siege. Sometimes in the first round of the day but sometimes only after 3 hours of playing. The game crashes but I am able to send an error report trough Uplay. But the strange thing is that afterwards my dedicated GPU (I have the RTX 2080) can no longer be detected. In the device manager I can then only see the Intel UHD 630 GPU. And then, when I try to do anything with the NVIDIA GPU (like upgrading the drivers) I get a Windows Blue Screen with the error "VIDEO_DXGKRNL_FATAL_ERROR". I have to shutdown my laptop, unplug the power cable, wait a minute and then when starting the laptop the NVIDIA GPU is detected again. When I try to only restart via the Windows menu the NVIDIA GPU stays undetected. 
I already tried to roll-back to the NVIDIA 417 driver (from 430) but that didn't help. I also suspected that is was maybe caused by too high temperatures but this error occurred even on low temperatures (with max fan settings). I also did a clean install for the NVIDIA drivers and let Uplay check the game files. This error only occurred yet when playing Rainbow Six Siege but I haven't tried the other games for a long period of time yet. I use the laptop mainly for Rainbow Six Siege. 
Does anybody have an idea how to fix this? I already tried the Ubisoft support but they are not helpful at all.
Thanks!

Best Answer

  • McGreeek
    McGreeek Member Posts: 2 New User
    Answer ✓
    Thanks a lot for your suggestions! I somehow didn't receive any notification until today, that's why I reply only now.
    Together with the Acer support I found the reason for the crashes. In a review for this laptop I read that the BIOS graphic mode setting "MSHybrid" would save battery when I would not play any game so I turned it on and totally forgot about it. Apparently that led the laptop to sometimes change to the internal GPU and the laptop crashed. After I turned the setting back to "dGPU only" I had no more crashes. 

    I hope this helps!
    Cheers, McGreeek

Answers

  • idomix
    idomix Member Posts: 2 New User
    hey!
    try resetting the internal battery.
    It helped me for the moment but the crashes keep happening and I don't know why.
    As some time already passed maybe you can help me out?
  • aceerfan
    aceerfan Member Posts: 54 Devotee WiFi Icon
    edited September 2019
    You can attempt a battery reset if your battery is behaving abnormally, or your computer will not power on or off. This process will temporarily disconnect and then reconnect the internal battery. Use the instructions below to perform a battery reset.

        i)Unplug the AC power adapter and make sure your laptop is off!
        ii)Press and hold the Power button down for 15 seconds. This will perform a software battery reset that may resolve the issue.
        (Do this only if your laptop does NOT have a battery pinhole reset)
        iii)If your system has a battery pinhole reset on the bottom.
        (insert a small paperclip in the battery reset pinhole and hold the button down for 5 seconds.)
        Note: Not all models have a battery pinhole reset.


    Watch the video explanation here: https://www.youtube.com/watch?v=NfhgnxUJoZo
    Also make sure your windows is updated as well as your gpu driver. good luck!
    Tips 1: For gaming laptop make sure before you shut down especially after a heavy gaming session to let it cool down for at least 10min before you switch it off!


  • mockinGAEL
    mockinGAEL Member Posts: 15 Troubleshooter
    Try uninstalling your recent windows updates
  • McGreeek
    McGreeek Member Posts: 2 New User
    Answer ✓
    Thanks a lot for your suggestions! I somehow didn't receive any notification until today, that's why I reply only now.
    Together with the Acer support I found the reason for the crashes. In a review for this laptop I read that the BIOS graphic mode setting "MSHybrid" would save battery when I would not play any game so I turned it on and totally forgot about it. Apparently that led the laptop to sometimes change to the internal GPU and the laptop crashed. After I turned the setting back to "dGPU only" I had no more crashes. 

    I hope this helps!
    Cheers, McGreeek
  • Raptorr
    Raptorr Member Posts: 14

    Tinkerer

    McGreeek how do I go about doing this?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Raptorr check any option in your bios and also force the games manually to run on the DGPU only via nvcp


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • entonnn
    entonnn Member Posts: 3 New User
    I have same problem like you and what's even worse technical centre can't find any problems. dizzy I'll send me laptop 27 days ago and nothing. They said everything working fine and can't find any issues.. I just don't know what to do, becouse if i asking for money back they offering for me minus 25% of price. disappointed I can't understand how they can't know about this issue with triton 500 laptops ..