AN 515-51 Replaced Qual. Aeth. Wifi Card with Dell 1820A and now it says "BT is not available"

TrevBinrock
TrevBinrock Member Posts: 4 New User
edited December 2023 in 2020 Archives
My Qualcomm Aetheros Wifi Card on my Acer Nitro 5 (AN515-51) stopped working recently and I was forced to replace it to restore Wifi Capabilities on my Laptop. I decided to go with the Dell 1820A Wifi Card because it was relatively cheap and was an upgrade from the Qualcomm card. After installing the drivers over Ethernet I came upon a problem: my laptop is not recognizing the Dell 1820A Bluetooth. I tried to look up and find the drivers but the Laptop is not even recognizing the Bluetooth Device in the Device Manager program so I'm not sure it's a driver issue. In fact, I can't even get the Bluetooth category to show up in the Device Manager without showing hidden items. Can someone help please?

Answers

  • Did you install the cables in the correct order?

    MAIN WHITE
    AUX BLACK

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  • TrevBinrock
    TrevBinrock Member Posts: 4 New User
    Did you install the cables in the correct order?

    MAIN WHITE
    AUX BLACK


    Egydiocoelho,
    Yes. All cables are in order and properly snapped into place.
  • Before installing the new wireless network card, had you uninstalled the drivers for the old wireless network card?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TrevBinrock
    TrevBinrock Member Posts: 4 New User
    Before installing the new wireless network card, had you uninstalled the drivers for the old wireless network card?

    No, would that really do something like this? How would I fix it from this stage?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited April 2020
    Yes, I suggest you connect the old network card and uninstall and delete the wirelless and bluetooth drivers through the device manager. Then disable the quick start and turn off the computer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TrevBinrock
    TrevBinrock Member Posts: 4 New User
    Sim, eu sugiro que você conecte a placa de rede antiga e desinstale e exclua os drivers wirelless e bluetooth pelo gerenciador de dispositivos. Depois desative a inicialização rápida e desligue o computador.
    For those of you who speak english, he's recommending that I reinstall the previous wifi-card, uninstall the drivers and reinstall the new wifi-card. I'll test this and mark it as either working or we'll continue the discussion :)

  • I forgot to translate! lol! Post the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)