usb port problem

megun
megun Member Posts: 3 New User
edited December 2023 in 2020 Archives
I just bought last month acer nitro AN 515-43 series notebook. since last week my usb ports does not work proper. mouse or printer does not matter . I make a clean recovery back to factory settings and did not worked. check forums and all usb settings carefully and nothing changed.
Any idea?

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Hi could you please describe the issue in details? Does it charge phones or other small electronics, what happens when you put a device in it? Did you try to load a live media (linux) and try the port again?
    Please click "Yes" if I have answered your question.
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  • megun
    megun Member Posts: 3 New User
    problem is 8 times out of 10 it did not recognise anytihing. other times it recognise the dongle and then it works. I dont know how to further explain. it charges the phones.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited April 2020
    To exclude  hw issue you could try the same thing with live usb media (let say ubuntu for example). Try to replicate and  in case you have the same result then you have to go for a warranty repair. If not then we could try to solve it drivers wise.
    Please click "Yes" if I have answered your question.
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  • megun
    megun Member Posts: 3 New User
    I will try and inform

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Ok, please do let us know.
    Please click "Yes" if I have answered your question.
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