AN517-51 New ACER N18C4 - Nitro 5 battery not charging

LaBeef
LaBeef Member Posts: 3 New User
edited November 2023 in 2020 Archives
The laptop is only a few months old and the battery will not charge.  I've tried:
* unplugging and holding the power button, then plugging back in
* running the power troubleshooter, it finds no problems.
* uninstalling all battery items from the device manager, then letting Win10 reinstall them
* physically removing the battery, holding the power button down, booting on AC power and confirming it's not in devices, then shutting down.  
*** then restarting and the battery begins to charge.  BUT a few seconds later it just stops.  Says it's connected to AC, but won't charge.

Super frustrating that I can't unplug it at all to use it or move it.......it sort of defeats the purpose of a laptop..... ;-)

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    What is your exact model number, for example AN515-**

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • igordacruz
    igordacruz Member Posts: 5 New User
    It's happening to mine too. Mine is AN515-52. 
  • LaBeef
    LaBeef Member Posts: 3 New User
    All it says by the 'Model number' is: N18C4 
  • LaBeef
    LaBeef Member Posts: 3 New User
    ahh.. the series is: AN517-51
  • Evgeniy_K
    Evgeniy_K Member Posts: 1 New User
    @LaBeef have you solved problem some way?

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