Nitro 5 AN515-43 graphics issues

drakaina6600
drakaina6600 Member Posts: 2 New User
I'll be honest, I'm not sure what happened but one of my games wouldn't use the RX560X so I tried changing it via the switchable graphics settings. No change. So I downloaded the original driver and uninstalled the current to start fresh in case it was a setting that I didn't know I changed. So after installing, I've got the AMD Radeo Software installed, but no settings to change the settings for the switchable graphics. 

When I realized that, I tried a full reset. It failed. I removed the second hard drive and ram I added (worth a shot) and tried, and it kept failing.

What would the best course of action be to get it working again? I'm still on the original windows installation if that matters.

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. If you haven't already downloaded and installed it then click the link below to download it. If you get a failure installing the new Control Center then download and run DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html for a clean uninstall of your current AMD Center and Drivers then try to reinstall

    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-3-1

    Follow these instructions

    First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

    Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
    Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

    Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.

    PLEASE CLICK YES IF I HAVE ANSWERED YOUR QUESTION, THANKYOU




    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • GAMING6698
    GAMING6698 ACE Posts: 8,079 Trailblazer
    Which game not running RX560X
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • drakaina6600
    drakaina6600 Member Posts: 2 New User
    Which game not running RX560X
    Minecraft, Aleph One, and a handful of others.

    I reverted back to an older driver since nothing useful is added by the new version, and it just removes functionality of the laptop.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    @drakaina6600 did you follow my instructions above? If not do so and report back

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • OdenGolak
    OdenGolak Member Posts: 1 New User
    Ok i want share about cannot install driver for Grafic driver for AN515-43, first i try to install but cannot detect the driver then i reformat the laptop..after reformat, cannot install the driver again and im very frusted so i try update the win10 20H2 version to 21H1..then succesfull 100%..i hope all around the world can try to finish update.tq🌟🌟🌟🌟🌟
  • Maddison746
    Maddison746 Member Posts: 1 New User
    edited July 2021
    Mine is doing the same. Wish they would fix the problem.