Problem with acer nitro an515-42 R6GV

Sajidhuzz · March 2020

I have acer nitro 5 an515-42(R6V2), from the day i bought the laptop , i had no update option in the amd settings, but then i tried force install new drivers after using ddu , and installing a fresh new version from official amd site, multiple problem occurs. My cpu speed suddenly go down below 2ghz(never rise even in high loads /watching vedios/gaming). And my origin and battle.net crashes.(even though i tried the new 20.03.1 driver) also i cannot update from the amd settings as it get stuck @0% in downloading. plz help i have been suffering from this issue for more than one year , my laptop power plan is set to high .

StevenGen · March 2020

Firstly, uninstall the existing AMD driver “COMPETELY” from your system and reboot, let windows install its generic driver from windows and from windows update, as that is the latest windows 10 driver for your Nitro 5 AN515-42(R6V2) and see if that brings your Nitro 5 AN515-42(R6V2) CPU back to speed?

Also, make sure that you have the latest BIOS date: 2019/09/04 Version: 1.16. Download from Acer support at: https://www.acer.com/ac/en/AU/content/support-product/7605?b=1

Then, Download the latest AMD driver for your graphics card and see if the latest AMD driver updates and works properly? If your Nitro 5 AN515-42(R6V2) has the AMD Radeon RX 560X graphics then the latest AMD graphics driver for your Nitro 5 AN515-42(R6V2) is the “Adrenalin 2020 Edition 20.3.1 Optional” Release Date 3/19/2020 download here: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x

See if all that fixes your problem as it very unusual for drivers to not update and slow down a CPU, like you say.

GAMING6698 · March 2020

@Sajidhuzz

Absolutely no problem you may getting 1.66-1.68ghz.
Gaming laptop are designed play to or do high performance task like gaming while plugin .it does not damage your battery.play while plug in to get full performance.

it's not a bug, it is a feature, as confirmed by Acer support.It is hard locked from the manufacturer for increased battery life, and nothing will change it. It is a common issue on all Acer laptops with AMD CPUs.
As far as performance it concerned, the reduced frequency does not really matter for daily usage. Of course, it affects heavy usage scenarios like gaming.without charging all gaming laptops give 50% performance.

About origin i know origin setup will not opening happen with all of us.amd will solve this in future.amd 2020 edition stops origin from opening and battle.net is not well-optimize for pc.

Click yes if i answered your question

Sajidhuzz · March 2020

@StevenGen will do that and give update on info thanks

Sajidhuzz · March 2020

does everyone have this origin and battle.net crash( after driver updation) and one more thing, is updating chipset driver necessary ? if so how to do it properly. Btw origin works properly on the stock amd driver (17.7 crimson) provided by the acer site.

GAMING6698 · March 2020

@Sajidhuzz yes, in my laptop origin not opening and week ago one user send massage about crashes in battle.net.
Amd radeon 2020 edition is great and superior provide best performance.
In ea forum many users have same origin not opening problem.

Click yes if i answered you question

Sajidhuzz · March 2020

did this update fixed the crash issue??

GAMING6698 · March 2020

@saji4love amd keep fixing back screen issue in some games and crashes. But in your case there no solution till now because battle.net not optimize for pc by developers and origin issue will solve in future update

Click yes if i answered your question

Sajidhuzz · March 2020

will updating chipset driver from amd website make any difference

GAMING6698 · March 2020

@Sajidhuzz yes,new update optimize many newest games and fix black screen and crashes issue

Sajidhuzz · March 2020

UPDATE: @Stevengen i did step by step as u said ( my bios was already 1.16), now its working fine except origin and battle.net crash, also not going above 3ghz.

GAMING6698 · March 2020

@Sajidhuzz as i said their is hard locked from the manufacturer for increased battery life, and nothing will change it.
Lock will we unlock if you plugin.

Shinobi22 · March 2020

@GAMING6698 thanks this help me a lot

Sajidhuzz · March 2020

@GAMING6698 i dont totally agree to that because even if u plug in, it will be below 3ghz but can be pushed to 3.6 using the ryzenadj software (kind of like smooth overclocking)