XR38 speakers stopped working

wordsman
wordsman Member Posts: 5

Tinkerer

edited February 22 in 2020 Archives
I'm no longer getting audio from my XR38's speakers. It was working previously on my Mac Mini but has randomly stopped. I've tried manually selecting the speakers in the Sound menu but no luck. At the same time, that Mini stopped playing through a Bluetooth speaker as well.

I'm not trying the monitor and Bluetooth speaker from my MacBook and I'm still getting no sound from the monitor, but I am from the Bluetooth speaker.

Can anyone advice how to troubleshoot this please? Thank you.

Best Answer

  • wordsman
    wordsman Member Posts: 5

    Tinkerer

    Answer ✓
    OK, I've found the problem. I turned the volume down to zero a couple of weeks ago and didn't realise. Schoolboy error! Thank you for your help :)

Answers

  • Are you referring to this monitor? XR382CQK.
    Have you checked with another hdmi or dp cable?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wordsman
    wordsman Member Posts: 5

    Tinkerer

    Yes, it's the XR382CQK

    I've just checked with an HDMI cable and the sound still isn't working.
  • Have you checked here?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wordsman
    wordsman Member Posts: 5

    Tinkerer

    I have a Mac and the monitor is visible in the Sounds menu, but still not working.


  • Do you have to check on a computer with windows, if the problem persists?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wordsman
    wordsman Member Posts: 5

    Tinkerer

    Answer ✓
    OK, I've found the problem. I turned the volume down to zero a couple of weeks ago and didn't realise. Schoolboy error! Thank you for your help :)