CHARGING/CHARGING BRICK

iMaxed
iMaxed Member Posts: 3 New User
edited December 2023 in 2020 Archives
Hi, My Nitro 5 just stopped charging, I purchased this brand new last December 2019. and have been using it since then. It suddenly stopped charging and my battery drained eventually. I tried to check for the possible issue, and it seems that the Charging Adaptor is at fault. I used a lower ampere output to charge it while shut down temporarily. Any help with this? 

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    What is your exact model number please and how do you know it’s the charger?

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • iMaxed
    iMaxed Member Posts: 3 New User
    AN515-43-R41A.

    My stock charging brick doesnt charge even if the unit is shutdown. i tried using different cables using the same adapter and still doesnt charge. However, when using an old (19v/2.37a) adapter from an old acer laptop, its charging only when the unit is shutdown.(probably due to low amperage)
  • iMaxed
    iMaxed Member Posts: 3 New User
    also, when using the stock charging brick, the notification led doesnt light up
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Yep sounds like the charger. Go to Device manager and uninstall both items from Battery then reboot

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★