Acer Aspire 5- nc19c3 wont factory reset

deethulhu
deethulhu Member Posts: 2 New User
edited October 2023 in 2020 Archives
I am having issues with my laptop crashing so I decided to do a reset, but every time I try it fails. whether I keep my files or delete everything it comes back with "there was an error, unable to reset"

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,804 Pathfinder
    edited March 2020
    deethulhu said:
    I am having issues with my laptop crashing so I decided to do a reset, but every time I try it fails. whether I keep my files or delete everything it comes back with "there was an error, unable to reset"
     Turn off you laptop completely ,hold power button until laptop turn off .
    do this turn on the computer, immediately hold down the "Alt" key while tapping the "F10" key. Once the screen says "Starting Acer eRecovery" you can release Alt and stop tapping F10.

    Reset you laptop from here acer eRecovery
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

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  • deethulhu
    deethulhu Member Posts: 2 New User
    deethulhu said:
    I am having issues with my laptop crashing so I decided to do a reset, but every time I try it fails. whether I keep my files or delete everything it comes back with "there was an error, unable to reset"
     Turn off you laptop completely ,hold power button until laptop turn off .
    do this turn on the computer, immediately hold down the "Alt" key while tapping the "F10" key. Once the screen says "Starting Acer eRecovery" you can release Alt and stop tapping F10.

    Reset you laptop from here acer eRecovery
    I tried this method it gives an error when trying to power down saying that reset could not be  complete.