I have this huge constant problem. I am
posting this message on two forums: of the GPU and of the monitor manufacturer
For the longest time I was using MSI Radeon R7 370 4GB GAMING with my
widescreen monitor Acer XR342CK bmijpphz on Windows 7 x64 without
issues. But then in the summer of 2019 simultaneously both my video-card
have failed and my operating system got corrupted. So I was forced to
rework my machine. It is still the same monitor but now in conjunction
with RX 480 GAMING X 8G on Windows 10. The motherboard [Asrock FM2A88X
EXTREME6+] and the PSU [Seasonic Platinum-520FL Fanless (SS0P-520FL2 F3)
520W] and other components are still the same
Unfortunately the new setup has been working only with the "default"
drivers, that were placed there by a technician who installed that
Windows 10 from the scratch [I will be posting extensive data about
those old drivers at the bottom]. And the problem went like this: after
downloading directly from the AMD website AMD Graphics Driver 19.7.1
[Radeon Software Adrenalin 2019 Edition] and installing them, the
monitor started to turn itself off. That is: after entering the Windows
[thus past the User choice screen] the monitor displayed everything
apparently A-OK, but after around 2-3 seconds everything always went
black and my high end Acer monitor said that there was no signal. And
then the monitor would start to scan the other ports [mini DP, HDMI 2.0,
HDMI (MHL2.1)]- but after not finding signal through any of them [which
was logical] it went back to the next one which was the DisplayPort
[and that was also logical]. And by doing so the picture would come
back, but once only for another brief moment. And then the whole cycle
would start over infinitely: the screen went black and the monitor
displayed an info about having no signal, the scanning begun, the
picture came back when the scanning reached DisplayPort. But after
restoring my operating system from an image, thus restoring previous
drivers, the monitor was running smoothly as in the past
Back then in the summer of 2019 I also tried the AMD Radeon Software
Crimson Edition 16.6.2 Driver For Windows 10 x64 16.6.2, but got the
same negative results: the cycle of lost signal was happening. I also
consulted the local helpdesk of AMD. They said that they were not
entirely sure if they understood my problem correctly, but nevertheless
they said that:
A] My PSU had enough power for that particular GPU card
B] I should re-install the drivers in a more thorough way: by using the
Display Driver Uninstaller from the guru3d.com website - and then use
the latest drivers that are available on the AMD site
C] I should make an update of the operating system to the latest build
D] I should make sure that the operating system is running in UEFI mode
E] I should update the BIOS of the motherboard
But as I had no time or energy to do that back then, I just continued to
operate under the supposedly lesser drivers. But now I need to have
them updated and he problem taken care off, because video editing
software that I need to use apparently cannot even open itself because
of inadequate AMD drivers [as it is a commonly reported theme in case of
that video software]
And so now I tried once again installing the newest drivers. This time
there were Adrenalin 2020 Edition 20.2.2 Recommended (WHQL) and later on
also the win10-radeon-pro-software-enterprise-20.q1.1-feb14. As for
compliance with those old helpdesk instructions
A] My PSU is still the same
B] These days I did use the newest Display Driver Uninstaller - version
18.0.2.2. And did use it while running my Windows in a Safe Mode. And
before that I also told the new drivers installers to remove the old
ones
C] Back then I already had the newest Windows 10 version. And now I am running the new-newest: 1909
D] The system was and is still running in the recommended UEFI mode
E] The BIOS of the motherboard was and still is in its newest form: P4.20
And yet the end result are the same and repetitive as before. It goes like this:
The process of installation makes the picture go black few times as the
progress bar goes further and further and the resolution changes. Also
after the required reset the picture is still available, with some black
screens in between and maybe some artefacts / glitches.
But the moment the installation is really finished, the cycle of
loosing and finding of the signal starts over [or maybe it starts a
little before the end of installation but I am unable to take notice of
it]. Resetting of the system does not help. But if I remove the drivers,
the monitor stops loosing the signal. And then I can once again install
the drivers and once again end up with the monitor succumbing to that
cycle of loosing signal
As I have exhausted the sensible and know
to me AMD drivers approach, I started to close down processes in the
Task Manager. But I only executed this on only few of them, those which
had in their names some AMD / Radeon or video - because when my screen
works only for a moment and then I have to wait for the picture to come
back, then it is very time consuming and tiresome. And so I did not went
thorough all those various processes in Task Manager that start with
Service [like for example "Service Host: User Profile Service"]. But
those that I did managed to close did not help at all; and I have also
repeated this process later on
So then I went through all of the options available within my monitor,
using its buttons [to see the picture thus the menu for the infinite
time I had to evoke it when being in BIOS]. I tried switching DP Format
from DP1.2 to DP1.1 but that did not help. The only ease up in this
situation I got was when I changed the Auto Source option from ON to
OFF- this made the cycle shorter, because the monitor after losing the
signal was no longer going through all of the other ports but was
looking for data coming in only in the DP slot. As for the other
options, they have nothing to do with the signal / Display Port; or if
they even somehow could make the monitor run on such faulty drivers,
they would render the monitor a crippled device [as I am talking here
about things like picture-in-picture and daisy-chain]. And so I did not
explore them thus test them because it would only take even more time
out of my life and in the best case scenario would only result in
telling me what I know already: that a normal / fullscreen mode make the
picture loose its signal after 2-3 seconds [when conjugated with
certain software setup]
And I can add that I do not have other problems with what is being
displayed. Although I do not play new / FPPs games, bot for example I do
use a software that makes the movies when watched to have more frames
then they are in the video file and I also use photo editing software
extensively
So my question would be:
1] Have anyone experienced such signal / no-signal cycle with this particular video card
2] Have anyone experienced such signal / no-signal cycle with this monitor, but when using other GPUs?
3] Does anyone have an idea what could be closed in the Task Manager to
break that cycle [as apparently it is some soft component that is
causing it]?
4] Does anyone have an idea what entry in the Services of the Windows 10
or maybe in its Task Scheduler can cause the monitor too apparently
seek for the signal every 2-3 seconds in an unsuccessful way; and / or
alternatively make the drivers / operating system loose the signal every
2-3 seconds?
5] What other drivers could I try out?
6] What other drivers removal tool I could try out?
Below is the setup that still works [the one that was created back then
in summer of 2019, when my new operating system was installed along with
the new GPU]
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - Radeon (TM) RX 480 Graphics
Device ID - 67DF
Vendor ID - 1002
SubSystem ID - 3413
SubSystem Vendor ID - 1462
Revision ID - C7
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 3.0 x16
BIOS Version - 015.050.000.000
BIOS Part Number - 113-V34111-F1
BIOS Date - 2016/07/19 23:05
Memory Size - 8192 MB
Memory Type - GDDR5
Memory Clock - 2000 MHz
Core Clock - 1303 MHz
Total Memory Bandwidth - 256 GByte/s
Memory Bit Rate - 8.00 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0002
Radeon Software Version - 17.1.1
Radeon Software Edition - Crimson ReLive
Graphics Chipset - Radeon (TM) RX 480 Graphics
Memory Size - 8192 MB
Memory Type - GDDR5
Core Clock - 1303 MHz
Windows Version - Windows 10 (64 bit)
System Memory - 16 GB
CPU Type - AMD A10-7890K Radeon R7, 12 Compute Cores 4C+8G
Radeon Settings Version - 2017.0424.2119.36535
Driver Packaging Version - 17.10.1731-170424a2-313676E-WU-Template-1710
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1599
Direct3D® Version - 9.14.10.01261
OpenGL® Version - 6.14.10.13474
OpenCL™ Version - 22.19.162.4
AMD Mantle Version - 9.1.10.0189
AMD Mantle API Version - 102400
AMD Audio Driver Version - 10.0.1.6
Vulkan™ Driver Version - 1.5.0
Vulkan™ API Version - 1.0.39
