My AN515-42 shut downs unexpectedly when plugged in

aNeatGrow
aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
edited December 2023 in 2020 Archives
So let me give it a story first to clearly see what happened.

So while unplugged, I was playing cs go at around 38% of battery. I noticed my fps wasnt that high and is affecting my game. So I plugged it in my charger to boost my fps and after a minute or so, it shuts down. Tried pressing the power button after the shut down and its not turning on at all. Tried plugging it in charger and the charging indicator was not lighted up as well. I tried leaving it charged, turned it on, did not work too. So I unplugged everything and left it for 5 minutes and it turned on finally. After that, It finally opened and I immediately checked up my hard drives and no problem detected. At 58% of my battery, I played agar.io to see if it will happen again. and then by 13% battery, I plugged it again and it suddenly shut downs in a snap. I tried pressing the small button at the back of my laptop, it did not work too. Its not turning at all anymore. sheesh.

I have my laptops battery built in though cos some of you might ask me is or is not.

Help!! Thanks!
«1

Answers

  • I suggest you check that this button is properly pressed, putting some layers of electrical tape:

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  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    egydiocoelho said:
    I suggest you check that this button is properly pressed, putting some layers of electrical tape:

    thick small paper will do right..?
  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    edited March 2020
    egydiocoelho said:
    I suggest you check that this button is properly pressed, putting some layers of electrical tape:



    i dont have that black thing inside, but i have that black soft thing on the lid.

    I think my unit doesnt have one. I searched throughout google the memory slot of my unit, they dont have one of that black thing.
  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    check this link.

    https://youtu.be/2KCrwiUO7kA

    it doesnt have that black thing too.
  • OK! In this case, did you check if the cpu and gpu are overheating?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    OK! In this case, did you check if the cpu and gpu are overheating?
    I checked them after the first time it shut downed and turned it on. it wasnt overheating at all the temps are cool
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    edited March 2020
    Does the computer turn off when you plug in the power adapter and access the bios? What is the version bios?
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    Does the computer turn off when you plug in the power adapter and access the bios? What is the version bios?
    Before, yes it goes black and off when I plugged in my charger. after the black out, nothing else. wont turn on. not even on acer logo.
  • But does the notebook turn on when using it only on the battery? Have you tried to reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    But does the notebook turn on when using it only on the battery?
    Have you tried to reset the battery?
    Nope and yes i tried resetting the battery, still not turning on sheesh
  • Is your notebook under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    Is your notebook under warranty?
    yep and dont tell me im about to take it to the store
  • Maybe that's not the problem, but what happens when you press several keys on the keyboard and at the same time, press the power button?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    Maybe that's not the problem, but what happens when you press several keys on the keyboard and at the same time, press the power button?
    nothing... ***** this is so frustrating 
  • What happens when you press the battery reset button for 30 seconds?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    What happens when you press the battery reset button for 30 seconds?
    nothing, lol
  • Do the battery and power LEDs light or flash?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    Do the battery and power LEDs light or flash?
    no, im dead
  • How much time is left for the warranty to expire? I ask this, because of the pandemic.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aNeatGrow
    aNeatGrow Member Posts: 30 Enthusiast WiFi Icon
    How much time is left for the warranty to expire? I ask this, because of the pandemic.
    I dont actually know what time is left for my warranty but, as far as I know its still under warrant.