How to reinstall all pre-installed software? (PH315-52)

mateayat
mateayat Member Posts: 4 New User
I had to reinstall Windows 10 OS back in my laptop after a fatal failure. Luckily, I was able to reinstall the operating system correctly and get my PC back up and running, and even rescue some of my old files. But, even though I managed to reinstall Predator Sense and Care Center, there are a lot of other useful apps and services that came pre-installed with the laptop that I can't seem to get back, such as the Realtek Center, Waves Audio, Killer Center, amongst others. Has anyone previously dealt with this? Does anyone know how to reinstall all the things that usually come previously installed?

Answers

  • Did you back up the operating system provided by Acer, through the acer care center?
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • mateayat
    mateayat Member Posts: 4 New User
    Afraid not, the system was fairly new (2 weeks) and the error was unexpected. Was that the only way to restore it?
  • Did you format the hard drive when you reinstalled windows? Did you use a microsoft iso?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mateayat
    mateayat Member Posts: 4 New User
    I did not format the hard drive. I used a Microsoft Windows Media USB 
  • OK! But you reinstalled windows, using a microsoft iso, correct?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MaxFranky
    MaxFranky Member Posts: 8

    Tinkerer

    you can download them here : https://www.acer.com/ac/en/US/content/drivers
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    mateayat if you formatted your drive using the windows media creation tool your acer recovery partition its lost forever you should had made a usb stock recovery drive via care center as @egydiocoelho suggested that's the first step everyone should do when they get it so now juts go to acer support page insert your model number and download/install everything from there drivers/apps no need to update bios if you dont have the exact issue that each bios update states in the notes good luck :)


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  • MikeMoney
    MikeMoney Member Posts: 25 Troubleshooter

    So I'm lost here and have the same problem but I have the Acer Predator Helios 300 does anyone have any answers?

  • mateayat
    mateayat Member Posts: 4 New User

    @MikeMoney I was able to solve the problem eventually. You see, it turns out Acer machines come with their own flavor of Windows. That means they have a type of Windows preinstalled, but it's not the "standard-issue" Windows you'd find of Microsoft's official webpage if you bought a windows license. This means Acer computers can't be (fully) restored to their original states through Windows recovery drives. Fortunately, Acer sells recovery USB drives with their own Windows flavor. You can Google "Acer Recovery Drives" or contact Acer directly, specify your machine's exact model through your Serial Number, and get a tailored one sent to your house! After that, you just use it to reinstall Windows as if you were reformatting your PC, and you're good to go!

  • MikeMoney
    MikeMoney Member Posts: 25 Troubleshooter

    Thank you mateayat!