BSOD when starting AIDA64

alexander1269
alexander1269 Member Posts: 12

Tinkerer

edited December 2023 in 2020 Archives
I have an Acer Nitro 5 AN515-54. Windows 10 1909.
When starting AIDA64 Extreme 6.20.5300, BSOD BAD_POOL_CALLER occurs. Complains about storport.sys.
I attach mini dump.
Can you tell why BSOD occurs?

Best Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited March 2020 Answer ✓
    If you switch it before you perform some steps  windows will not boot. For the AHCI option in bios try this - 
    Go to BIOS screen, move to Main tab, press Ctrl+S buttons together, press F10 to save and exit, AHCI option should be available in Main tab.

    Before that folow this instruction: 

    Some systems will have the Windows operating system installed using RAID drivers including the Intel Rapid Storage Technology. SSD drives typically perform better using AHCI drivers.  There is in fact a way to switch operation from either IDE / RAID to AHCI within Windows 10 without having to reinstall.  Here are the steps:

    1. Click the Start Button and type cmd
    2. Right-click the result and select Run as administrator
    3. Type this command and press ENTER: bcdedit /set {current} safeboot minimal (ALT: bcdedit /set safeboot minimal)
    4. Restart the computer and enter BIOS Setup
    5. Change the SATA Operation mode to AHCI from either IDE or RAID
    6. Save changes and exit Setup and Windows will automatically boot to Safe Mode.
    7. Right-click the Windows Start Menu once more. Choose Command Prompt (Admin).
    8. Type this command and press ENTER: bcdedit /deletevalue {current} safeboot (ALT: bcdedit /deletevalue safeboot)
    9. Reboot once more and Windows will automatically start with AHCI drivers enabled.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Answer ✓
    Yes no need to switch back to rst.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Your SATA AHCI Controller driver is not working properly either update it or roll it back.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • alexander1269
    alexander1269 Member Posts: 12

    Tinkerer

    batmalin said:
    Your SATA AHCI Controller driver is not working properly either update it or roll it back.
    What? I can't find this driver in Device Manager. 
    Can you help to find this driver?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    look under storage controllers
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • alexander1269
    alexander1269 Member Posts: 12

    Tinkerer

    I don't have SATA AHCI Controller in Device Manager

  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited March 2020
    You do. Update the sata raid controller. It is the same driver and is showing depending your sata mode settings in bios. It means now that you setting is RST in bios.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • alexander1269
    alexander1269 Member Posts: 12

    Tinkerer

    I do not have such an item in BIOS. I can’t switch the SATA mode.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited March 2020 Answer ✓
    If you switch it before you perform some steps  windows will not boot. For the AHCI option in bios try this - 
    Go to BIOS screen, move to Main tab, press Ctrl+S buttons together, press F10 to save and exit, AHCI option should be available in Main tab.

    Before that folow this instruction: 

    Some systems will have the Windows operating system installed using RAID drivers including the Intel Rapid Storage Technology. SSD drives typically perform better using AHCI drivers.  There is in fact a way to switch operation from either IDE / RAID to AHCI within Windows 10 without having to reinstall.  Here are the steps:

    1. Click the Start Button and type cmd
    2. Right-click the result and select Run as administrator
    3. Type this command and press ENTER: bcdedit /set {current} safeboot minimal (ALT: bcdedit /set safeboot minimal)
    4. Restart the computer and enter BIOS Setup
    5. Change the SATA Operation mode to AHCI from either IDE or RAID
    6. Save changes and exit Setup and Windows will automatically boot to Safe Mode.
    7. Right-click the Windows Start Menu once more. Choose Command Prompt (Admin).
    8. Type this command and press ENTER: bcdedit /deletevalue {current} safeboot (ALT: bcdedit /deletevalue safeboot)
    9. Reboot once more and Windows will automatically start with AHCI drivers enabled.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • alexander1269
    alexander1269 Member Posts: 12

    Tinkerer

    Please tell me, but it makes sense to switch to an AHCI mode? At the moment, as I understand it, the mode is now RST premium with Optane.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    I think you already have the answer in my previous post. 

    Some systems will have the Windows operating system installed using RAID drivers including the Intel Rapid Storage Technology. SSD drives typically perform better using AHCI drivers.  There is in fact a way to switch operation from either IDE / RAID to AHCI within Windows 10 without having to reinstall.  

    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • alexander1269
    alexander1269 Member Posts: 12

    Tinkerer

    I switched the mode according to your instructions, thank you very much! I successfully messed up AIDA64 without BSOD !!
    But I got confused in terminology.
    Please help, I have a Micron 2200 MTFDHBA512TCK. NVM Express is declared there.
    Is there a difference for a given drive mode in BIOS (AHCI / RST premium with Optane).
    I have attached a screenshot from CrystalDiskInfo for a better understanding.

    And excuse me if you do not understand. I have very poor knowledge of English.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Is the nvme the only disk you have? For the nvme there is no difference as it doesn`t use this controller. However for the OS and some programs there is a difference as you saw already.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • alexander1269
    alexander1269 Member Posts: 12

    Tinkerer

    That is, if I will never use RAID, then there is no point for me to switch back to RST premium with Optane mode? Do I understand everything correctly? I stay then on AHCI.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Answer ✓
    Yes no need to switch back to rst.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • alexander1269
    alexander1269 Member Posts: 12

    Tinkerer

    Thanks you very much!
    The problem is solved!
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Glad that I was able to help.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158