Break down while rebooting

Willemann
Willemann Member Posts: 3 New User
edited November 2023 in 2020 Archives
I have a Swift 3 with Windows 10 installed. I wanted to reset the Windows and all went well until it had to re-install. Now it is stuck in "PC ran into a problem" (error code: IRQL not less or equal). It then reboots and goes back into the error. Any ideas what I can try ? Thanks

Answers

  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    What was the reason that you wanted to reset it? And what reset method did you use? Jack E/NJ

    Jack E/NJ

  • Willemann
    Willemann Member Posts: 3 New User
    I used the windows reset function. I wanted to have a clean PC.
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    Shut machine completely off. Then  press and hold the ALT+F10 keys. While still holding ALT+F10, turn the machine on. A recovery screen should appears as in the video below. Follow directions for a complete remove everything factory reset. Jack E/NJ


    Jack E/NJ

  • Willemann
    Willemann Member Posts: 3 New User
    Hi Jack. I tried ALT+F10 and could get the "blue screen". But no matter which possibility I use for resetting or restoring or repair, it always ends when the PC has to reboot with the same error screen and it is stuck in its own circle (rebooting - error - rebooting).
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    Try the full erase everything ALT+F10 re-set again. It sometimes takes a few tries to be successful. Jack E/NJ

    Jack E/NJ