Ghosting touch screen e-572p

Djinn
Djinn Member Posts: 18

Tinkerer

edited October 2023 in 2020 Archives
Hi I'm trying to sort out a problem with my laptop.. The touchscreen keeps going crazy.. Iv cleaned it throughly with a dry lint free cloth and performed the windows screen optimisation but still the same problem..
I don't understand why even the cheapest phone or tablet touchscreen works absolutely fine but a laptop screen can't function properly?? Any help would be much appreciated
Thanks
«1

Answers

  • Can you give the exact model of the notebook? Example e1-572p-58vh.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Djinn said:
    Hi I'm trying to sort out a problem with my laptop.. The touchscreen keeps going crazy.. Iv cleaned it throughly with a dry lint free cloth and performed the windows screen optimisation but still the same problem..
    I don't understand why even the cheapest phone or tablet touchscreen works absolutely fine but a laptop screen can't function properly?? Any help would be much appreciated
    Thanks
     Hi, am sorry to hear about the issue. Try the below steps and check.

     Power Drain and BIOS RESET

    1) Unplug the AC power adapter.
    2) Press and hold the Power button down until the unit goes off. 
    3) Search for a pinhole that has a battery symbol next to it on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and  hold it down for 25 seconds. Then release the paperclip and turn the unit back to normal position.
    4) When the unit is off completely, press the power to turn on the unit.
    5) Immediately keep on tapping the F2 to enter the BIOS.   
    6) In the BIOS, press F9 to reset the BIOS to setup defaults.
    7) At the confirmation screen, press Enter for Yes to load the default configuration.
    8) Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.
                      If the above steps doesn't work, try to reinstall the drivers and check by following the below steps.

    Try uninstalling and re-installing the battery drivers of the unit, follow the steps below: 

    1) In the search box on the taskbar, enter device manager, then select Device Manager.
    2) Right-click (or press and hold) the name of the battery driver, and select Uninstall.
    3) Restart your PC.
    4) Windows will attempt to reinstall the driver.
                Post your results after trying these steps.

             I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3 

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    These steps made no difference whatsoever...
    Can I use isopropyl to clean the screen more thoroughly? 
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    The exact model is E1-572P-54204G75Mnkk
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    It seems to happen in a vertical strip about 2/3rds of the way across the screen 
  • What is the version bios and the operational system?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    Bios v2. 10
    Windows 10
  • What happens when you disconnect the edp cable?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    Iv never done that.. What is it for? Why do it? 
  • Server to see if it might just be a bad connection.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    OK I might try that iv never opened it up before tho
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    Can I use isopropyl on the screen? 
  • I do not recommend using isopropyl alcohol on displays. In my opinion, the ideal is to use some product that cleans the LCD and a microfiber cloth.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    OK thanks alot
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    OK I opened it up there is no sign of any loose ribbon cables?! 
  • Did the problem remain when reconnecting the edp cable?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    I havnt unplugged replugged yet these ribbons r factory sealed I'm not sure about doing this? Persuade me with knowledge 
  • You can send a photo? It would be interesting to try to disconnect and reconnect the edp cable.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    I will send out a photo later... I dont think "interest" is a good enough reason
  • Djinn
    Djinn Member Posts: 18

    Tinkerer

    i did it but managed to break the keyboard ribbon retainer