Aspire E5-571 keyboard problems

Dilligaf4343
Dilligaf4343 Member Posts: 9

Tinkerer

edited October 2023 in 2020 Archives
Occasionally some key strokes don't seem to always work. I keep my laptop updated, have done restarts & even taken it apart to give it a thoroughly clean but this hasn't really solved the problem. Can anyone help and tell me what the cause could be?

Best Answer

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Answer ✓
    @Dilligaf4343

     Hi, Sorry to hear about your issue. Try to do Power Drain and BIOS Reset by following the steps below. 

      Power Drain and BIOS RESET
    1) Unplug the AC power adapter.
    2) Press and hold the Power button down until the unit goes off. 
    3) Using the release latch on the backside of the unit, remove the battery from the backside of the unit and then press and hold the power button for 25 secs with the battery removed. Then plug-in the battery back in the slot and close the latch. 
    4) When the unit is off completely, press the power to turn on the unit.
    5) Immediately keep on tapping the F2 to enter the BIOS.   
    6) In the BIOS, press F9 to reset the BIOS to setup defaults.
    7) At the confirmation screen, press Enter for Yes to load the default configuration.
    8) Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.
           If this doesn't work, try to reinstall the keyboard drivers and check by following the below steps.
      
    Try uninstalling and re-installing the keyboard drivers of the unit, follow the steps below: 
    1) In the search box on the taskbar to the left bottom of the screen, enter device manager, then select Device Manager.
    2) Right-click (or press and hold) the name of the keyboard driver, and select Uninstall.
    3) Restart your PC.
    4) Windows will attempt to reinstall the driver.
                Post your results after trying these steps.

        I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3

Answers

  • Have you tried to increase the touchpad's sensitivity? When the touchpad is less sensitive, it can interfere with typing on the keyboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Answer ✓
    @Dilligaf4343

     Hi, Sorry to hear about your issue. Try to do Power Drain and BIOS Reset by following the steps below. 

      Power Drain and BIOS RESET
    1) Unplug the AC power adapter.
    2) Press and hold the Power button down until the unit goes off. 
    3) Using the release latch on the backside of the unit, remove the battery from the backside of the unit and then press and hold the power button for 25 secs with the battery removed. Then plug-in the battery back in the slot and close the latch. 
    4) When the unit is off completely, press the power to turn on the unit.
    5) Immediately keep on tapping the F2 to enter the BIOS.   
    6) In the BIOS, press F9 to reset the BIOS to setup defaults.
    7) At the confirmation screen, press Enter for Yes to load the default configuration.
    8) Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.
           If this doesn't work, try to reinstall the keyboard drivers and check by following the below steps.
      
    Try uninstalling and re-installing the keyboard drivers of the unit, follow the steps below: 
    1) In the search box on the taskbar to the left bottom of the screen, enter device manager, then select Device Manager.
    2) Right-click (or press and hold) the name of the keyboard driver, and select Uninstall.
    3) Restart your PC.
    4) Windows will attempt to reinstall the driver.
                Post your results after trying these steps.

        I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • Dilligaf4343
    Dilligaf4343 Member Posts: 9

    Tinkerer

    Thank you for the reply its much appreciated, I will try this and see if it helps...
  • Dilligaf4343
    Dilligaf4343 Member Posts: 9

    Tinkerer

    Well so far so good, it looks like my problem is solved but only time will tell, many thanks again for the help...
  • I will accept the reply from colleague MartinJohn00001 for now.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)