How can i upgrade my helios 500, as 237 gb is.... unsatifactory?

Muminek1362
Muminek1362 Member Posts: 15 Troubleshooter
edited November 2023 in 2020 Archives
Hello, I bought my laptop a few months ago, and as i used it i had several capacity problems (i.e. after downloading few games i had no space left). I only keep the games which i play regulary, but u know. This amount of disc space is not enough. Anybody knows how could i upgrade it?

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    I have never performed this procedure before. However, I believe there will be no problems. But just as a precaution, I would backup windows through the acer care center.
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Answers

  • Is your model ph517-61 or ph517-51?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    Is your model ph517-61 or ph517-51?
    517-51
  • Can you provide the exact model? Example PH5157-51-58VH
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    Can you provide the exact model? Example PH5157-51-58VH
    PH517 51 77PN
  • This model comes with a 256g ssd m2 and a 1tb hdd. According to the service manual, your model has two m2 2280 slots. I do not consider 256gb to be enough to install windows and games.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    Yes. but the hard drive is locked. I cannot access it.and in the manual there is no point on how to unblock it

  • What do you mean, blocked? Does hdd not appear on windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    What do you mean, blocked? Does hdd not appear on windows?
    It appears, it need a key to be unlocked.
  • DDid you happen to activate the bitlocker?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NOVA0
    NOVA0 Member Posts: 5

    Tinkerer

    HDD "locked" if you mean not showing up in windows, hit the windows+X key and go to disk management then right click the disk that says not initialized and initialize it. you can purchase higher m.2 ssd i recommend amazon. from what it looks like you can install 2 extra m.2 ssds in the laptop just follow a guide or disassembly video online.
  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    DDid you happen to activate the bitlocker?
    I did not activate it, its since i bought it. and yes its bitlocker, i have the key identificator, but idk what to do with this

  • Did you purchase another user's computer? I'm sure that acer doesn't do this blocking.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    Did you purchase another user's computer? I'm sure that acer doesn't do this blocking.
    This was a gift for me for my bday. But it was bought from acer. Hmm. I looked  it up on Microsoft, etc but couldnt find the key. I think ill just demount this blocked drive, install a new one and just tinker with the broken one. WDYT?
  • I recommend that you do this procedure first, just in case:
    Then, ask the user who gave you the notebook as a gift, if he sent the key to his email.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    Just one last question, as windows is installed on my ssd drive, if i format the blocked hdd the bit locker should be deleted and the drive should be usable, right?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    I have never performed this procedure before. However, I believe there will be no problems. But just as a precaution, I would backup windows through the acer care center.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    Can you provide the exact model? Example PH5157-51-58VH
    PH517 51 77PN
  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    Can you provide the exact model? Example PH5157-51-58VH
    PH517 51 77PN
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    Muminek1362 unfortunately encrypted drives cannot be recovered without the encryption key file whoever encrypted it knew that very well seems to me that the drive might even had been encrypted in another device (probably that device had the drive replaced under warranty and somehow that drive ended up on yours) because once its done whatever you do to move it into another device it will always be encrypted you would always have to decrypt it with the key file generated the first time to access it  but you could give this a try or any other google solutions hope it helps in anyway :)

    Regarding upgrading your drives you can do so you have 2 m.2 slots and both support nvme (intel variant only) but sata its more than enough i recommend wd blue 3d nand either 1tb or 2tb or even just 500gb but i would buy higher for the better value i have a 2tb myself  :)


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